What is the "silver bullet" in comparing Mitel vs Cisco?

[MitelInMyBlood]

This big system upgrade (1700 seats) is all but signed, but in the 11th hour the client now wants to have another presentation from Cisco. Given the size of the order, I understand, but am growing weary.

Putting all brand loyalty and prejudices aside, I need to know what the proverbial silver bullet is or in other words what undeniable, completely compelling reason, or feature advantage or instrument advantage there is.

For example, can "C" do remote call forward 3rd party?
ACD? Teleworker? etc

 

[tlpeter]

They definitly can not do teleworker or mobile extension
ACD they can but not that good
I doubt they can do reporting and IQ

I saw a picture today about a new Mitel phone with touchscreen, if you show that phone you win

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[MitelInMyBlood]

Be Careful.... Nothing would make me happier than Cisco not having TW, but they do...of sorts anyway. Cisco's functional equivalent of TW requires the remote client to have a (comparatively expensive) Cisco router + whatever instrument (softphone or physical hard phone).

 

[Canuckvoip]

Ask the Cisco rep how many "local" pure voice techs they have.
Ask the same question of your Mitel rep.
Though shalt be a happy Mitel user.
:>)


You can't believe anything you read... unless of course it's this.

 

[slapin]

we are Cisco shop, but I don't have any regrets that we went to VoIP with MITEL.

If you are looking for examples:
1. Resiliancy. If for any reasons a phone looses contact with its controller MITEL will just reconnect to the second box. Cisco will reboot even if you are in the middle of conversation.
2. You want to change extension. MITEL will do it without even a beep. Cisco will reboot.
3. Message waiting indicator stuck. (this happens in all existing systems). In mitel you can just turn it off. Cisco will have to reboot.
4. You want to change buttons layout. In mitel you do it from central place and changes become effective immediately. With cisco you have to reboot, so the phone will pull updated config file.
5. 2U MITEL controller will do voicemail, ACD, analog trunks, PRIs and etc right out of the box. Cisco will require a couple of external servers running applications on Win platform.

 

[MitelInMyBlood]

Slapin, thanks. We had heard that the Cisco "solution" was a distributed architecture. Obviously "distributed" is further defined to mean separate platforms. I know a year or two ago they moved their CM off the Microsoft O/S over to Linux, but Mitel is going to Linux also with their new MCD platform on a Sun server (where is that, by the way?) Mitel also has TW running on Linux and doesn't NuPoint run on a flavor of Linux as well? I only mention this so that in pointing fingers we don't wind up with the remaining fingers pointing back at us.

Hung MWI lamps (IMO) is a configuration issue that you can fix with only a little determination and discipline.

 

[tlpeter]

MitelInMyBlood

The MCD 2.0 runs on MCS 1.0
MSL 8.3 also runs on the MCS 1.0 so i doubt it is linux but it could be

If i am right (not sure) the MCD 2.0 runs only on the sun server and the 1.0 & 1.2 only runs on the mxe server

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[MitelInMyBlood]

48 keylines on a single physical instrument compared to what, 8? How does Cisco get to 48, with a desktop app? Bzzzt! We cannot involve the desktop with "critical" phone features.

Then there's that 96 keyline 5560 IPT.