What is the Queue-to Skill Limit ???

[alstypa]

I have the following
03 goto step 17 if staffed-agents in skill 61 < 1
04 queue-to skill 61 pri m
05 queue-to skill 78 pri m
06 queue-to skill 284 pri m
07 goto step 9 if time-of-day is all 06:00 to all 21:45
08 queue-to skill 316 pri m
09 goto step 20 if staffed-agents in skill 534 > 0

the fourth skill 316 calls do not go there...

I get this event error
Event Event Event Event First Last Evnt
Type Description Data 1 Data 2 Occur Occur Cnt

21 Queued to 3 splits 62/8 345 01/09/00:45 01/09/02:04 13

Is the issue only 3 splits limit..can't find any docuementaion on that limit

 

[wil19148]

Yes, you can only queue to a maximum of 3 splits simultaneously.

 

[SF0751]

A call may be queued to up to three local split/skill simultaneously."

Avaya Call Center Call Vector and Expert Agent Selection (EAS) guide - 07-300477

Susan
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