What is the difference between Aspect and Avaya?

[Irvineguy]

Can someone tell me the main differences and similarities between Aspect and Avaya?

 

[databit]

Aspect is a good ACD...Avaya isn't
Avaya is a good PBX...Aspect isn't

;p

 

[Irvineguy]

heh heh that's what I thought..

So how much do each cost in a ball park figure..

 

[databit]

Well that is another big difference. With Avaya you can buy a phone system pretty cheaply (not sure on exact cost) but that is all it is..A phone system. If you want any functionality you have to add it on. Piece by piece. I'm sure they salesman will sell them grouped together but Avaya is very component based.
If you have a large callcenter or a callcenter that will grow fast and you have the money go with the Aspect. Ask sales about the Iphinity ACD. It is a 100R (1 shelf redundant system) with almost all the full blow ACD functionality enabled. You can pick it up for about 150k. This is the same system as the full blown ACD just the features have been disabled in the tech applet. If you grow in the future and need things like virtual agent or interqueue they can turn those on (for a cost) and they can add more shelf space. Really it is a great starter kit.