What is the best way to handle Vendor returns in Progression 7.6.400B

[jaustill]

Macola Progression 7.6.400b running on a mssql server

What is the best way to handle vendor returns in Progression 7.6.400B. We do a cursory inspection on receipt from our vendors but it is not efficient to 100% inspect all items in a 40' container. Our Pick/Pack people set aside defective items when they are processing a customer order. Those defective items are then issued out of the Macola warehouse they were in and received into a "Defects" warehouse. If a customer has a defective item we issue an RMA in Macola and receive the returned item into the XX or defects warehouse.

Currently we contact the vendor, reach an agreement and then issue the items out of the XX defects warehouse against a "Credits Due From Vendors" account.

The problem is we do not have an internal Macola "way" of tracking the credits due. There is no way to track these items to make sure they've been sent back. Everything happens outside of the Macola system we use emails, notes in files, and excel spreadsheets to attempt to keep track of the credits.

We are thinking about invoicing the vendor for the defective items and tracking them that way. [ Way more space for notes about the issue and who authorized the credit etc.]

Is that a mistake?

Am I going to create more problems?

How do you guys do it?

 

[dgillz]

Jere,

You can print a return to vendor document which is a good control document, but you must be using receiving inspection and perform a rejection on the item to use it. Also there is no interface to AP - I would like to see this issue a debit memo to the vendor.

So I would recommend that you print whatever documents you have on the return transaction, and enter a credit memo in AP so that the liability to the vendor is not overstated.

Software Sales, Training, Implementation and Support for Macola, eSynergy, and Crystal Reports

http://www.gainfocus.biz

"What version of URGENT!!! are you using?

 

[jaustill]

We are not using receiving inspection at this time.

Also the rejected items would happen at various times after receipt such as when our Pick/Pack people set aside defective items when they are processing a customer order or when a customer has a defective item that they return to us.

If we were to start using receiving inspection could we reject items at various times well after they are received or does it have to occur once on the date the items are actually received?