What if I initialize the password on a AA owner Mailbox? 2

[Shanondink]

Hi guys,

You don't know how much this forum has helped but I'm stumped.

See

http://www.tek-tips.com/viewthread.cfm?qid=826074&page=1

for my configuration.

My user needs to change their AA message which seems to be playing from box number 771 which has a COS = 15 for AA1.

You can dial 771 from the PBX and hear the AA playing.

I've tried to change it from the System Administrator Mailbox with the following but:
770 - Dial Vmail Group
<log into Sys Admin>
9 -
3 - Automated Attendant
4 - Announcements
2 - Play Announcement

Plays the default announcement while the one that really plays is "their own voice".

So I'm trying to log into the 771 Voicemail box but it seems that they changed that password and don't remember it.

My question is, if I "Initialize Password" with
9-
4 - Mailboxes
6 - Modify a Mailbox
771 - Pick mailbox=771 (w/ COS-15)
3 - Initialize Password

How are we going to be able to log into that Account to change the recording?

I *really* don't want to lock myself out of it completely and I'm trying to come up with the procedure to give the receptionist so I don't have to drive over there

Thanks,
Shanon

 

[merlinman]

That's not how you do it.

AA has no password.

Announcement is not what you are trying to change.

DO THIS to change the AA Greeting:

<log into Sys Admin>
9 -
3 - Automated Attendant

6 - to Modify

*# to skip Selector Codes

*# to skip Dial Zero Time out

Then you will be prompted to do a new greeting.

 

[TouchToneTommy]

A mailbox with a COS of 15 points to Automated Attendant No. 1.

Log into the System Administrator's mailbox
Press 9 for programming
Press 3 for Auto Attendants
Press 1 for Auto Attendant No. 1
Press 1 for Day or 2 for Night
Press 6 to Modify
Press *# to keep Selector Codes as is
Press # to keep the Dial 0/Timeout option as is
Press 1 to record a new Greeting
Wait for the Tone, then record the Greeting
Press 1 at the end of the Greeting
Press 23 to Playback, or 21 to Re-record
Press *# to Approve
Press **9 to disconnect

 

[merlinman]

Yeah, like TTT said!

 

[Shanondink]

That worked great.

You 2 are the best.

Shanon

 

[merlinman]

TTT is the Best, I'm in 2nd place!