Apr 22, 2008 #1 scriptscience Technical User Feb 9, 2007 60 0 0 US what is going on when this happens?
Apr 23, 2008 #2 captaingadget IS-IT--Management Mar 26, 2007 594 0 0 GB I believe it's when the agent presses the transfer key to initiate a consultation. Upvote 0 Downvote