What do you think about...

[Ricadri]

Hi,

I would like to know if this vector is good : It is for a call-center, we puts the calls in queue in a specific skill, and if there is calls in queue we check a backup skill if there is available agents.

- if the ewt is up to 15 min we reroute the call
- if there is no agents staffed in teh two skills, we disconnect

here is the vector :

CALL VECTOR

Number: 468 Name: SP TVM Pri h
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? n 3.0 Enhanced? y
01 queue-to skill 1st pri h
02 check skill 2nd pri h if available-agents > 0
03 goto step 7 if expected-wait for call > 9999
04 goto step 7 if expected-wait for call < 900
05 route-to number 16423 with cov n if unconditionally
06 stop
07 goto vector 250 @step 1 if expected-wait for call < 9999
08 wait-time 30 secs hearing music
09 check skill 2nd pri h if available-agents > 0
10 goto step 12 if staffed-agents in skill 1st = 0
11 goto step 7 if unconditionally
12 goto step 7 if staffed-agents in skill 2nd > 0
13 disconnect after announcement 15988
14 stop