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What crashed this Pilot? 2

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M1north

M1north

IS-IT--Management
Sep 28, 2007
357
0
0
CA
Event log from Call Pilot 201i running 4.04.04

11 Thursday, March 20, 2008 9:26:34 AM 40592 Alarm Set Critical Fault Management Service [CTMS Server] Event from [] , Event: ID=24, Description: An internal system error has occurred! To obtain technical support, please contact the supplier of the component cores.exe and provide the following details. Component Name: cores.exe Description: SPCAS Failed to revert allocated state of an SPC during RollBack File Name: RECONFIG.cxx Line Number: 1199 .
12 Thursday, March 20, 2008 9:26:33 AM 40592 Alarm Set Critical Fault Management Service [CTMS Server] Event from [] , Event: ID=24, Description: An internal system error has occurred! To obtain technical support, please contact the supplier of the component cores.exe and provide the following details. Component Name: cores.exe Description: SPCAS failed to allocate an SPC because the SPC did not respond to the allocate request.The SPC process may have failed. File Name: TRYSPC.cxx Line Number: 784 .
13 Thursday, March 20, 2008 9:25:22 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
14 Thursday, March 20, 2008 9:24:02 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
15 Thursday, March 20, 2008 9:22:22 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
16 Thursday, March 20, 2008 9:20:42 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
17 Thursday, March 20, 2008 9:19:08 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
18 Thursday, March 20, 2008 9:19:01 AM 41550 Alarm Set Critical System Manager Service [0] The SM could not start service CallPilot AOS Service.
19 Thursday, March 20, 2008 9:17:22 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
20 Thursday, March 20, 2008 9:15:42 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
21 Thursday, March 20, 2008 9:14:01 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
22 Thursday, March 20, 2008 9:12:52 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
23 Thursday, March 20, 2008 9:11:31 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
24 Thursday, March 20, 2008 9:09:51 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
25 Thursday, March 20, 2008 9:08:11 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
26 Thursday, March 20, 2008 9:06:31 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
27 Thursday, March 20, 2008 9:04:50 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
28 Thursday, March 20, 2008 9:03:10 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
29 Thursday, March 20, 2008 9:02:04 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
30 Thursday, March 20, 2008 9:01:30 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
31 Thursday, March 20, 2008 8:59:50 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
32 Thursday, March 20, 2008 8:58:10 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
33 Thursday, March 20, 2008 8:56:30 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
34 Thursday, March 20, 2008 8:55:26 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
35 Thursday, March 20, 2008 8:54:50 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
36 Thursday, March 20, 2008 8:53:09 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
37 Thursday, March 20, 2008 8:51:29 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
38 Thursday, March 20, 2008 8:49:56 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
39 Thursday, March 20, 2008 8:49:50 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
40 Thursday, March 20, 2008 8:48:09 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
41 Thursday, March 20, 2008 8:46:44 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
42 Thursday, March 20, 2008 8:45:45 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
43 Thursday, March 20, 2008 8:45:42 AM 40103 Alarm Set Critical Event Scheduler [nbschsrv.dll] Event Scheduler Debug: name=NBsch_InitServiceThread, msg=ERROR: rc=40133 <= NBosa_ThreadCreate rc=44003.
44 Thursday, March 20, 2008 8:44:49 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
45 Thursday, March 20, 2008 8:43:37 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
46 Thursday, March 20, 2008 8:43:09 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
47 Thursday, March 20, 2008 8:41:29 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
48 Thursday, March 20, 2008 8:40:08 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
49 Thursday, March 20, 2008 8:38:58 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
50 Thursday, March 20, 2008 8:37:18 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
51 Thursday, March 20, 2008 8:35:38 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
52 Thursday, March 20, 2008 8:33:58 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
53 Thursday, March 20, 2008 8:33:02 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
54 Thursday, March 20, 2008 8:30:24 AM 41550 Alarm Set Critical System Manager Service [0] The SM could not start service CallPilot AOS Service.
55 Thursday, March 20, 2008 8:30:12 AM 33908 Informational Message AOS Maintenance Server DLL [nbmntsrv.dll] Unable to create thread, Fct=NBmnt_GetStateWaitThread, rc = 44003, win_rc = 1455, pid=2252
56 Thursday, March 20, 2008 8:30:12 AM 33908 Informational Message AOS Maintenance Server DLL [nbmntsrv.dll] Unable to create thread, Fct=NBmnt_GetStateWaitThread, rc = 44003, win_rc = 1455, pid=2252
57 Thursday, March 20, 2008 8:28:32 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
58 Thursday, March 20, 2008 8:26:53 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
59 Thursday, March 20, 2008 8:26:52 AM 44500 Alarm Set Critical CCr Service [NBCCr] Error starting CCr Service executable. err=0. API=InitTAPI
60 Thursday, March 20, 2008 8:25:13 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
61 Thursday, March 20, 2008 8:25:11 AM 44500 Alarm Set Critical CCr Service [NBCCr] Error starting CCr Service executable. err=0. API=InitTAPI
62 Thursday, March 20, 2008 8:25:11 AM 44509 Alarm Set Critical CCr Service [NBCCr] CCr initialized with TAPI failed. err=-2147483576. API=lineInitializeEx
63 Thursday, March 20, 2008 8:23:32 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
64 Thursday, March 20, 2008 8:21:52 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
65 Thursday, March 20, 2008 8:20:13 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
66 Thursday, March 20, 2008 8:20:12 AM 44500 Alarm Set Critical CCr Service [NBCCr] Error starting CCr Service executable. err=0. API=InitTAPI
67 Thursday, March 20, 2008 8:20:12 AM 44513 Alarm Set Critical CCr Service [NBCCr] Failed to create TAPI thread. WINerr=22.
68 Thursday, March 20, 2008 8:18:32 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
69 Thursday, March 20, 2008 8:16:51 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
70 Thursday, March 20, 2008 8:15:11 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
71 Thursday, March 20, 2008 8:13:31 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
72 Thursday, March 20, 2008 8:11:51 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
73 Thursday, March 20, 2008 8:10:50 AM 0 Informational Message Fault Management Service [CTMS Server]
74 Thursday, March 20, 2008 8:10:50 AM 0 Informational Message Fault Management Service [CTMS Server]
75 Thursday, March 20, 2008 8:10:45 AM 0 Informational Message Fault Management Service [CTMS Server]
76 Thursday, March 20, 2008 8:10:45 AM 0 Informational Message Fault Management Service [CTMS Server]
77 Thursday, March 20, 2008 8:10:11 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
78 Thursday, March 20, 2008 8:08:31 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
79 Thursday, March 20, 2008 8:08:31 AM 0 Informational Message Fault Management Service [CTMS Server]
80 Thursday, March 20, 2008 8:07:11 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
81 Thursday, March 20, 2008 8:06:52 AM 0 Informational Message Fault Management Service [CTMS Server]
82 Thursday, March 20, 2008 7:22:33 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
83 Thursday, March 20, 2008 7:14:41 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
84 Thursday, March 20, 2008 7:13:02 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
85 Thursday, March 20, 2008 7:11:49 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
86 Thursday, March 20, 2008 7:09:42 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
87 Thursday, March 20, 2008 7:08:03 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
88 Thursday, March 20, 2008 7:06:21 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
89 Thursday, March 20, 2008 7:05:20 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
90 Thursday, March 20, 2008 7:04:28 AM 33902 Informational Message AOS Maintenance Information DLL [nbmntinf.dll] Unexpected Exception has encountered, Fct=CLdap::Disconnect, , pid=948
91 Thursday, March 20, 2008 7:04:28 AM 33902 Informational Message AOS Maintenance Information DLL [nbmntinf.dll] Unexpected Exception has encountered, Fct=CLdap::GetAsdnTableData, , pid=948
92 Thursday, March 20, 2008 7:04:28 AM 33902 Informational Message AOS Maintenance Information DLL [nbmntinf.dll] Unexpected Exception has encountered, Fct=CLdap::GetTransportedLinkTableData, , pid=948
93 Thursday, March 20, 2008 7:04:28 AM 33902 Informational Message AOS Maintenance Information DLL [nbmntinf.dll] Unexpected Exception has encountered, Fct=CLdap::GetReservedLinesTableData, , pid=948
94 Thursday, March 20, 2008 7:04:28 AM 33902 Informational Message AOS Maintenance Information DLL [nbmntinf.dll] Unexpected Exception has encountered, Fct=CLdap::GetSpcTableData, , pid=948
95 Thursday, March 20, 2008 7:04:28 AM 33902 Informational Message AOS Maintenance Information DLL [nbmntinf.dll] Unexpected Exception has encountered, Fct=CLdap::GetDSPTableData, , pid=948
96 Thursday, March 20, 2008 7:04:26 AM 36207 Informational Message LDAP (FE) [] Internal exception in [LDAP (FE)] []. Additional info: Exception not rethrown. [r:\mpcx.vob\mpcx\nmldap\src\server\nmldplocal\nmldplocal.cpp:line 417]
97 Thursday, March 20, 2008 7:04:26 AM 33902 Informational Message AOS Maintenance Information DLL [nbmntinf.dll] Unexpected Exception has encountered, Fct=CLdap::GetCcrTableData, , pid=948
98 Thursday, March 20, 2008 7:02:49 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
99 Thursday, March 20, 2008 7:01:06 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
100 Thursday, March 20, 2008 6:59:26 AM 41560 Alarm Set Critical System Manager Service [0] Service has died too many times.
 
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After the hard re-set to bring it back up:

1 Thursday, March 20, 2008 11:06:51 AM 40592 Alarm Set Critical Fault Management Service [CTMS Server] Event from [] , Event: ID=25, Description: Dialogic Event Management system initialisation failed. This means that one of the necessary stages of the startup of the CT Server has failed. The CT Server will not start. You should try again to start the CT Server. If that fails. contact Dialogic Tech Support. .
2 Thursday, March 20, 2008 11:06:40 AM 40592 Alarm Set Critical Fault Management Service [AML_TSP] Event from [] , Event: ID=42810, Description: Incorrect DN is configured. LINE= Virtual Line 1 registered failed. Cause=0x0 .
3 Thursday, March 20, 2008 11:05:05 AM 40592 Alarm Set Critical Fault Management Service [EventLog] Event from [] , Event: ID=6008, Description: The previous system shutdown at 11:01:40 AM on 3/20/2008 was unexpected. .
4 Thursday, March 20, 2008 11:01:26 AM 41526 Alarm Set Critical System Manager Daemon [0] Could not start the SM, rc=40609.
5 Thursday, March 20, 2008 11:01:24 AM 41526 Alarm Set Critical System Manager Daemon [0] Could not start the SM, rc=40609.
6 Thursday, March 20, 2008 11:01:23 AM 41526 Alarm Set Critical System Manager Daemon [0] Could not start the SM, rc=40609.
7 Thursday, March 20, 2008 11:00:45 AM 41526 Alarm Set Critical System Manager Daemon [0] Could not start the SM, rc=41599.
8 Thursday, March 20, 2008 11:00:43 AM 41526 Alarm Set Critical System Manager Daemon [0] Could not start the SM, rc=40609.
9 Thursday, March 20, 2008 11:00:42 AM 41526 Alarm Set Critical System Manager Daemon [0] Could not start the SM, rc=40609.
10 Thursday, March 20, 2008 10:59:51 AM 41526 Alarm Set Critical System Manager Daemon [0] Could not start the SM, rc=40609.
 
Upvote 0 Downvote
Looks like you have a bad MPB. I would check all of the connections and reseat the MPB.
 
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MPB = Main Processor Board? This is on the card or the entire card itself?
 
Upvote 0 Downvote
MPB is the voice interface, this is what you plug the ds30 cable into from the mgate card in the PBX. It depends on what you have but it maybe a mpb-96 or mpb-16.
 
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a12ozbottle..he said it was 201i i don't think it
would use a mgate card or a ds30 cable that application
is for an external server.but the ones on the 201i could
be bad.

no problems only solutions

strmwalker
 
Upvote 0 Downvote
Your right I missed that, thanks strmwalker. Could then be you MPC-8, which are the media processors that look like pcm-cia cards in the front of the callpilot.
 
Upvote 0 Downvote
M1north....i would try resetting them first,but i
would have two mpc-8 on hand and replace both.

no problems only solutions

strmwalker
 
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Can someone outline the procedure? Can it be done while the pilot is running or do I need to power it down? Do I need to disable the cards first? Also, are these generic beween release or are they specific to each unit?

I`m assuming I will know if this was the issue by checking the event log and also if it doesnt crash monthly anymore....correct?
 
Upvote 0 Downvote
Hi all,

I contacted a vendor to aid with support because I am new to Call Pilot and this is a sensitive PBX (traders). They are telling me its a virtual memeory issue and I need the updated peps installed. We will be doing this in the next few days so lets hope that $1400 later this is fixed.

Thx
 
Upvote 0 Downvote
You didn't happen to upgrade your phone switch with the CP still connected and running did you?
 
Upvote 0 Downvote
M1north..what the H?ll is $1400.00 for i hope its
not for PEPS if you have a maint. contract the PEPS
should be free thats part of a maint. agreement and
the vendor did not pay $1400.00 to download the PEPS
from nortel.

no problems only solutions

strmwalker
 
Upvote 0 Downvote
This switch was not upgraded recently....I dont think!

Also, the $1400 is for labour to figure out the problem (4 hours) download the patches (2 hours), and then come onsite after hours and load them (4 hours) = 10 hours x $145/hour.

Unfortunatly, I`m thinking I can do it myself but I figured I will pay to learn as I havnt dealt with the Pilot too much.

Also, I need to find a cheaper vendor to provide remote support as $145/hour is killing me!!

 
Upvote 0 Downvote
M1north...the patches will take over 2 hours and could
go over 4 hours that depends on what type of server you
have 201i or 703t etc ?

no problems only solutions

strmwalker
 
Upvote 0 Downvote
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