what causes the MSS to go off line from the MAS ?

[ayavauser]

I remember last year with MM3.0 where the MAS would go off line becasue of a failed login to LDAP or the LDAP service would stop - causing the MAS to store in the SPOOL FOLDER

OCT 2006 - a patch came out in NOV or DEC 2006 to resolve

other then that why would the MAS not see the MSS all of a sudden ( Corp Lan related issues with Network ? )

rebooting the MAS brings it back on line

we repleaced a MSS last yesr not knowing that its best to reboot MAS when bringing MSS back on line is this also the case with off-line condition


cheers : )

ayavauser

 

[pabxdude]

AU - is the MSS joining the MAS via private domain?

If so, then connectivity would be through the PRIVATE LAN.

IF not, then as you state through the CORPORATE LAN.

At a time of known connection loss, what do your logs on MAS and MSS show?

Also, when this is happening, are you able to PING the respective IP Addresses for either PRIV or CORP LAN's?

Next time, instead of rebooting the MAS, try reapplying the LDAP passwords in both VMSC and MSS to ree if a refresh will fix, and also try just restarting the Message Application Server throught the Monitor on desktop.

Thanks.

 

[KenMeans]

Just a point but you should never restart the message application server service but should stop it and then start it. If not some of the service will try to start before all of the others are done stopping and it can cause problems.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)