WFO TSAPI/DMCC license

[hungnnb]

Hello,
I'll have a new Avaya G450 R6 and WFO for recording all IP and analog stations.
In such a case do I need to buy TSAPI/DMCC license?
I'm very confuse when reading the documents.
Your input is appreciated.
Thanks.

 

[Stinney]

e purchased the Avaya WFO product and because it's a direct Avaya product the liceneses for TSAPI/DMCC are considered "trusted licenses" and we didn't have to pay for them.

Would love to hear back from you once it's installed how your experience during the installation and final product configuration went. Ours was not a great success, some of our issues:

Avaya had to create a patch to resolve issues we had with capturing the proper screen, 2 months after it was installed and we lost any usable recordings.

Local storage drive was not sized properly and it started deleting calls before they were archived.

Avaya couldn't get Single Sign On to work in our environment after 3 tries to implement. Said it was because we have multiple domains in our environment (lots of major companies do, can't see how you can't work in a multi-domain environment).

Administrating users, groups and such is no picnic and greatly effects how reports are generated.

You can't use live monitoring in WFO, even though we were told in a demo that you can, ("it doesn't work yet, maybe in a new release"), have to do it by logging into the ACR web interface and that means creating additional users in a separate system that doesn't have LDAP integration (local accounts only).

You can't playback on a telephone through WFO, even though we were told in a demo that you can, ("it doesn't work yet, maybe in a new release"), have to do it by logging into the ACR web interface and that means creating additional users in a separate system that doesn't have LDAP integration (local accounts only).

You can't build recording or archiving rules to dump a recording if it's less than X Minutes long (could in our other product)

The MASSIVE amount of rights and permissions are insane and you have to change it in several places.


- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius