Hi Specialists:
We are working on a classical recording configuration: WFO 15.2 - AES 8.x - CM 8.x. According to docs, the WFO does not require the separate ordering and licensing of AES DMCC, TSAPI and CTI (licenses are bundled in the WFO product - App Specific Licensing). In AES, the TSAPI interface is used by WFO to monitor skill groups and agent station extensions, and the DMCC interface is used to register virtual IP softphones. However, I need to create manually the VIRTUAL STATIONS (used by the virtual IP softphones) in CM.
Questions:
1) How do I know (which CM command I mean) if I am really using a STATION LICENSE provided by WFO for recording (at $0) and not consuming CM licenses used by my own users/agents?
2) If this is happening (consuming my own CM licenses), what could it be wrong in the configuration? How does AES know if the recording system is WFO (VERINT) or a recorder from other Vendor?
Thanks in advanced for any help or comments or suggestions.
We are working on a classical recording configuration: WFO 15.2 - AES 8.x - CM 8.x. According to docs, the WFO does not require the separate ordering and licensing of AES DMCC, TSAPI and CTI (licenses are bundled in the WFO product - App Specific Licensing). In AES, the TSAPI interface is used by WFO to monitor skill groups and agent station extensions, and the DMCC interface is used to register virtual IP softphones. However, I need to create manually the VIRTUAL STATIONS (used by the virtual IP softphones) in CM.
Questions:
1) How do I know (which CM command I mean) if I am really using a STATION LICENSE provided by WFO for recording (at $0) and not consuming CM licenses used by my own users/agents?
2) If this is happening (consuming my own CM licenses), what could it be wrong in the configuration? How does AES know if the recording system is WFO (VERINT) or a recorder from other Vendor?
Thanks in advanced for any help or comments or suggestions.