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Welchia/Norton Anti-Virus/Service Pack 4, oh my!

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DCMHPCDOC

MIS
Oct 27, 2003
5
US
My company was missed by the blaser worm, but we got hit with the welchia virus. We have done the following in this order:

Install SP4 for Windows 2k pro
Install the patch that prevents the welchia virus
Run the welchia virus removal tool from Symantec
Set Windows update to automatically run

The problem is this, when we run audits with Microsoft's tool to tell if a PC is patched, PCs that we have patched show up as unpatched. Our help desk software (Trackit) shows that the PCs we installed SP4 on only have SP3.

Norton Anti-Virus keeps leaving the virus alone, PCs are getting reinfected and we have gone though these steps 3 times.

Could someone please post what they've done to take care of this problem
 
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