Weird PowerPlay Prompt For Cube Problem

[JGirl]

Hi,

I have a weird problem that I cant figure out the solution for:

We have a user that is opening up a powerplay report. When she double clicks on the report icon, it opens up fine. If she chooses to open the report and 'prompt for cube' however, she selects the cube, and gets an error message saying "Failed to open document".

Now for the weird part...the above scenario is trying to open the report on the user's own machine. If another user with the same Access Manager access tries to prompt for the cube to open using the same report, it works no problems. Even weirder still...When the user logs onto someone elses PC as themself (this is after restarting so the cognos common logon is cleared off the machine), it also works without a problem.


Any ideas out there, this is driving me nuts!!

J

 

[christenhusz]

Hi,

It looks like a version problem on her pc.

PowerPlay Reports are not backwards compatible. Ensure the user's version and build of PowerPlay is the same or higher than the version the report/cube was created in.

good luck,

Martijn Christenhusz

 

[JGirl]

Thanks for the quick reply. I forgot to add the other scenario to my message above. If another user logs onto the same PC as the original user, they can open up the report and prompt for the cube without problems. (The same PC that it won't work for the original user on).

How weird is that....im tearing my hair out here!!

J

 

[spicysudhi]

the user failing to access cube got rights to access the cube??? I mean windows folder read and/or write security.

regards,
sudhi

http://www.sudhi.com

 

[CognosProfessional]

definitely an access rights issue.

CP