WebUI Call recording to VRL

[daken]

Hello

Has anone got adhoc call recording to the VRL working within the WebUI interface?

We appear to only have it working to personal voicemail box.

There appears to be no mention of adhoc call recording in the WebUI User manual.

Thanks
da-ken

 

[janni78]

I haven't used VM Pro recording with IPOCC more than in lab, but I'm guessing that if the agent manually enables recording it's the IPO user settings that decides where to store the recording.

"Trying is the first step to failure..." - Homer

 

[vladcbv]

I am using VM Pro recording with IPOCC by enabling voice recording in Manager under each user.. send recordings to VRL.
If there is a problem there check the Contact Recorder Alarms to see what happens with recording.

 

[daken]

Thanks All

janni78
Had that recommended to use by our distributor. Sadly it made no difference.
Distributor has passed it to a contact at Avaya who have managed to recreate and are investigating how it should work.

vladcbv
Normal call recording is working along with adhoc recording via the IPOCC User application.


We will see what Avaya may come back with

 

[janni78]

ok, an issue in the WebUI then =)

I only use that in lab, all my customers use the client due to the limitations in WebUI.

"Trying is the first step to failure..." - Homer

 

[vladcbv]

I never used WebUI.. so I don't understand "recording within WebUI" .. If the calls is being recorded by VmPro, why should it matter what app agents are using?

 

[daken]

Got responce from avaya.

This is a known issue with WebUI & there are Jira open at the moment for this functionilty