ChrisCheops
Technical User
Hello !
In my IPOCC configuration, I have several topics, each one has a supervisor and a group of agents.
I am looking to be able to display the supervisor message only for agents in the group corresponding to the topic.
At the moment, the supervisor message is global, so I created a topic-specific variable to replace the global one.
For the User Interface (.exe) no problem to modify it and make the supervisor's message appear to the target agents, but for the web interface I don't see how to make this field appear...
When you log in as a supervisor via the web interface you can see the global supervisor message, but how to replace it with the topic-specific variable?
Thank you in advance
Chris.
In my IPOCC configuration, I have several topics, each one has a supervisor and a group of agents.
I am looking to be able to display the supervisor message only for agents in the group corresponding to the topic.
At the moment, the supervisor message is global, so I created a topic-specific variable to replace the global one.
For the User Interface (.exe) no problem to modify it and make the supervisor's message appear to the target agents, but for the web interface I don't see how to make this field appear...
When you log in as a supervisor via the web interface you can see the global supervisor message, but how to replace it with the topic-specific variable?
Thank you in advance
Chris.