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Webhosting Issues.

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Carlvic

MIS
Jun 15, 2017
99
AE
Hello,

I have issues on my Webhosting provider.
An old I.T guy on this company is missing due to his bank debt.

Since he's missing no proper turnover no passwords.

I reset everything on our networks.
But the only thing I having a issue is on the webhosting company.

First I do "TAKE OWNERSHIP"
and provide all the documents and even last 4 digit character of a credit card.

After providing a documents.
They keep asking me the documents are not cleared. Which is 100% Cleared a perfect soft copy of a documents. On this case of course i cannot take ownership because the details is wrong they said and not clear.

Second I provide the last 4 digit of credit card we used.
but they said it was wrong then I make a lot of tickets. But on our credit card statement it shows their company deduct a credit from us.
Then after that they found we're paying a different hosting which is NOTHING in THERE no files at all.

So I getting confused right now. And the only thing to retrieve the account is to make a legal action which is cost too much money.!
And I try one thing since I have our website except the cpanel account.
I put shell script. and IT WORKED.

But the important is the cpanel account i want to get the db, domain and other things.
The questions is it's possible to get the cpanel username and password when i already access the file server through shell??


I hope I'm on the right forums.
Thanks to anyone who could help.
 
Payment may clear through your bank but it may not have cleared through their bank yet.

If the web host has a forum, check that to see how others in a similar situation may have handled it.

If you have the ability to put/run a shell script, you have the power to do most anything, including installing a HTTP interface to access (dump/download) your database.
 
I think It's clear on their bank it's been a months since the last payment.
And they give me an update they said it's on another account they give me access on that account but it's nothing inside.

I check the reviews I don't have similar situation but the customer service is bad.

Ok I will check in to it.

Thanks! Cheers!
 
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