Web UI Issue

[alan24]

I try to login to the Web UI and all I get is the spinning wheel and it eventually times out.
I stop the Watchdog service and do a repair of the Web User Interface x64 in Programs & Features and it allows me to login for a short period of time before it goes back to the spinning wheel.
Could this be a Windows Defender issue?
Thanks
Alan

 

[alan24]

I have updated IPOCC to latest service pack (10.1.2.2) + the critical updates and there is no change.
So I am still thinking it may have something to do with Windows Defender, any ideas?
Thanks
Alan

 

[janni78]

Windows Defender shouldn't affect it, have you disabled the softphone integration or are you trying to use WebRTC?

"Trying is the first step to failure..." - Homer

 

[alan24]

Hello Janni
Thanks for getting back to me.
I have softphone disabled.

 

[janni78]

Can you login with an agent in the CCUI?

"Trying is the first step to failure..." - Homer

 

[alan24]

Yes, that is our current work around, but the customer prefers the Web UI.

 

[janni78]

Nobody should prefer the WebUI

It should at least work on the server, I only use Chrome when I test it.
It should probably show something either in IPO_Taskserver or WebUI logs.

"Trying is the first step to failure..." - Homer

 

[alan24]

Morning Janni
Thanks for the reply.
While the wheel is spinning I get dozens of client warnings - AgentController::Requeued onEPTCConnected event and AgentController::Requeued onEPTCAlerting event, followed by AgentController::Requeued onAgentInit event
The realtime view shows the agent as logged on while this is happening.
The Chrome Web UI eventually times out with the following, unexpected delay in starting application and I get a sign off event followed by a logoff event.

 

[janni78]

I haven't encountered this issue, think you'll need to create a ticket with Avaya.

"Trying is the first step to failure..." - Homer

 

[alan24]

Will do, thanks again Janni.

 

[alan24]

Sorry to bring back an old thread, I did raise with Avaya but progress is slow.
Below is a sample of WebUI TTrace when this issue occurs, I have the full trace which I will send to Avaya.
Does anything jump out to anybody?

Summary is pretty much as follows:
Cannot read property
Still seems to be logged in
Remove phone ID
Chrome app support false
Invalid token
Unexpected delay in starting application


T8192l 10:52:24.206 Client_Info [10:51:46:341][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["AgentCtrl::Agent Logout:: data: ",{"cause":"STD","initiatorId":"20f2a503d7684680","endpointToken":"fe930803-a96f-4541-ada6-aeccdc125806","pepId":"32576c5a43001000"}]
T8193l 10:52:24.206 Client_Info [10:51:50:854][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["AgentCtrl::Agent Logout:: data: ",{"cause":"STD","initiatorId":"20f2a503d7684680","endpointToken":"f7bac333-88c8-4bfa-8cab-439ffd847a3f","pepId":"32576c5a43001a00"}]
T8194l 10:52:24.206 Client_Info [10:51:54:186][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["ipoccSession::>> bayeux connect",{"ext":{"ack":10},"channel":"/meta/connect","id":"100","successful":true,"timestamp":1555494714178}]
T8195l 10:52:24.206 Client_Info [10:51:54:188][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["ipoccSession::<< bayeux connect",{"id":"101","channel":"/meta/connect","connectionType":"websocket","clientId":"1uvoe88qo7fxyl6c6k7g4j12dr","ext":{"ack":10}}]
T8196l 10:52:24.206 Client_Info [10:51:58:094][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["AgentCtrl::Agent Logout:: data: ",{"cause":"STD","initiatorId":"20f2a503d7684680","endpointToken":"a0985019-b54f-440d-8ce3-4dfb9a47a518","pepId":"31576c5a43000700"}]
T8197l 10:52:24.206 Client_Info [10:52:04:190][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["ipoccSession::>> bayeux connect",{"ext":{"ack":11},"channel":"/meta/connect","id":"101","successful":true,"timestamp":1555494724188}]
T8198l 10:52:24.206 Client_Info [10:52:04:194][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["ipoccSession::<< bayeux connect",{"id":"102","channel":"/meta/connect","connectionType":"websocket","clientId":"1uvoe88qo7fxyl6c6k7g4j12dr","ext":{"ack":11}}]
T8199l 10:52:24.206 Client_Info [10:52:14:197][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["ipoccSession::>> bayeux connect",{"ext":{"ack":12},"channel":"/meta/connect","id":"102","successful":true,"timestamp":1555494734197}]
T8200l 10:52:24.207 Client_Info [10:52:14:200][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["ipoccSession::<< bayeux connect",{"id":"103","channel":"/meta/connect","connectionType":"websocket","clientId":"1uvoe88qo7fxyl6c6k7g4j12dr","ext":{"ack":12}}]


T8299l 10:52:24.258 Client_Info [10:52:24:246][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["AgentController::Stopped Monitoring ChromeAppAG"]


T8355l 10:52:24.265 TC_Warning com.comergo.cc.wsc.task.GenericException: invalid token

at com.avaya.ipocc.ui.cie.task.EndpointService$ObjectPoolManager.createIllegalUUIDThrowable(EndpointService.java:88)

at com.avaya.ipocc.ui.cie.task.EndpointService$ObjectPoolManager.createIllegalUUIDThrowable(EndpointService.java:51)

at com.avaya.ipocc.ui.cie.base.services.sessions.SessionObjectPool.<init>(SessionObjectPool.java:143)

at com.avaya.ipocc.ui.cie.task.EndpointService.<init>(EndpointService.java:39)

at com.avaya.ipocc.ui.StartStopListener$1.run(StartStopListener.java:120)

at java.lang.Thread.run(Thread.java:748)



T8471l 10:52:24.365 Client_Error [10:52:24:311][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["TypeError: Cannot read property 'isInitComplete' of null"]




T8553l 10:52:24.448 Client_Info [10:52:24:262][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["ipoccSession::Send Request: ","taskRequest",{"operation":"closeEP","params":{"endpointToken":"4312b00d-265f-4fb2-956c-b60ddc0a5294"}}]
T8554l 10:52:24.448 Client_Warning [10:52:24:242][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["AgentController::Requeued onEPTCAlerting event..."]
T8555l 10:52:24.448 Client_Warning [10:52:24:243][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["AgentController::Requeued onEPTCConnected event..."]
T8556l 10:52:24.448 Client_Info [10:52:24:262][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["ipoccSession::Send Request: ","taskRequest",{"operation":"closeEP","params":{"endpointToken":"587f31bb-da60-4d10-8759-cb159bd84f71"}}]
T8557l 10:52:24.448 Client_Info [10:52:24:263][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["ipoccSession::Send Request: ","taskRequest",{"operation":"closeEP","params":{"endpointToken":"b5fca54f-87ee-432e-9edf-f4711d649e46"}}]
T8558l 10:52:24.448 Client_Info [10:52:24:263][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["ipoccSession::Send Request: ","taskRequest",{"operation":"closeEP","params":{"endpointToken":"ea7d3901-a8eb-4a20-af02-ec9e0e477c6a"}}]
T8559l 10:52:24.449 Client_Error [10:52:24:312][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["TypeError: Cannot read property 'isInitComplete' of null"]
T8560l 10:52:24.449 Client_Info [10:52:24:263][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["ipoccSession::Send Request: ","taskRequest",{"operation":"closeEP","params":{"endpointToken":"aaa1bac9-4b2d-42bc-8eeb-3be713c516df"}}]
T8561l 10:52:24.449 Client_Info [10:52:24:263][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["ipoccSession::Send Request: ","taskRequest",{"operation":"closeEP","params":{"endpointToken":"4f36b235-e138-45ad-96fd-0a7af886d3e7"}}]
T8562l 10:52:24.449 Client_Info [10:52:24:264][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["ipoccSession::Send Request: ","taskRequest",{"operation":"releaseSession","params":{"sessionToken":"ac26d993-895e-4a6a-8a16-055d0c4de915","chatSessionToken":null,"umrSessionToken":null}}]
T8563l 10:52:24.449 Client_Info [10:52:24:265][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["ipoccSession:: cometd disconnect"]
T8564l 10:52:24.449 Client_Info [10:52:24:270][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["AgentCtrl::loginError msg Unexpected delay in starting application."]
T8565l 10:52:24.450 Client_Info [10:52:24:271][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["stateChangeStart:: fromState: loading; toState: loggedOut"]
T8566l 10:52:24.450 Client_Info [10:52:24:272][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["stateChangeSuccess:: fromState: loading; toState: loggedOut"]
T8567l 10:52:24.450 Client_Info [10:52:24:295][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["ipoccSession::Received Response for: ","taskRequest",{"operation":"closeEP","params":{"endpointToken":"0eb5d29e-cd90-488f-be5b-e3eb462f4037"}}]
T8568l 10:52:24.450 Client_Info [10:52:24:295][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["ipoccSession::Received Response for: ","taskRequest",{"operation":"closeEP","params":{"endpointToken":"fcd8bff1-7e1d-456a-a624-c4400ac68923"}}]
T8569l 10:52:24.450 Client_Info [10:52:24:296][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["ipoccSession::Received Response for: ","taskRequest",{"operation":"closeEP","params":{"endpointToken":"8280578c-eaaf-4d03-979e-33f5fa618d66"}}]
T8570l 10:52:24.450 Client_Info [10:52:24:296][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["ipoccSession::Received Response for: ","taskRequest",{"operation":"closeEP","params":{"endpointToken":"dfbf728a-59ae-43ef-90bf-e50d16da1ac2"}}]
T8571l 10:52:24.451 Client_Info [10:52:24:300][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["ipoccSession::Received Response for: ","taskRequest",{"operation":"closeEP","params":{"endpointToken":"16e4cf10-22fc-4658-b523-178041c29ee9"}}]
T8572l 10:52:24.451 Client_Info [10:52:24:301][1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - ["ipoccSession::Received Response for: ","taskRequest",{"operation":"closeEP","params":{"endpointToken":"3d14858a-af49-4abb-9b75-3335865486c1"}}]
T8573l 10:52:24.481 Bayeux_Service_Respo [1uvoe88qo7fxyl6c6k7g4j12dr][IanSales] - << {data={}, channel=/service/directoryRequest, id=105, successful=true, timestamp=1555494744481}