web reports

[yuchieh]

When I try to open web reports from the browser, I get the error "Connection to Report Server Failed". What should I check?

We use Windows 2000, SQL Server 7, Crystal Enterprise 8

all services are running and can open reports in CR8.5 with no problem.

 

[synapsevampire]

I always restart the box when I get that.

It could be a problem with IIS, individual services, the account that's logged in, etc.

-k

http://www.informeddatadecisions.com

kai@informeddatadecisions.com

 

[Tracey]

Just restarting the crystal services should do the trick.. no need to reboot. If this doesnt work then check the login permissions of the services

 

[yuchieh]

Thanks for the reply. Where do I go check the login permissions of the services?

Thanks

 

[Tracey]

doubleclick the service in the "services" panel and u will end up with its property box. 2nd tab in is the logon info

are u using iis? there is lots of documentation on iis logon settings, but this differs for apache.

 

[yuchieh]

I restarted all services and checked the login permissions. They are good.

Yes, we are using IIS.

I did the patch for web component server. So the version of web component server (8.3...) now is different from others (8.0...). Would this cause the problem?

Thanks

 

[Tracey]

i hear if u apply one patch u must apply them all. This could be a good place to start then.