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Web Reports - Can not print or export file

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mh53jfe

Technical User
Nov 20, 2000
9
US
I have several customers that can print or export web reports; however, I have other customers (within the same building mapped to the same printer) that can not print or export a report. I am using Crystal Reports 8.0 with the java viewer. The print and export icon is greyed out on those PC's that can not print. I assume there may be an issue with drivers on the individual PC, but I am not quite sure. Has anybody had seen this problem where some users could not print or export while others could? Thanks in advance for your help.
 
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