I have several customers that can print or export web reports; however, I have other customers (within the same building mapped to the same printer) that can not print or export a report. I am using Crystal Reports 8.0 with the java viewer. The print and export icon is greyed out on those PC's that can not print. I assume there may be an issue with drivers on the individual PC, but I am not quite sure. Has anybody had seen this problem where some users could not print or export while others could? Thanks in advance for your help.