Web Client - Error: No Servers Have Been Configured 2

[chippowell9]

In Web Client 4.5, one of my call center supervisors cannot see our Symposium server when she logs in on her PC (Win XP). She sees "Error: No servers have been configured." She can do real time reporting, historical reporting, and all kinds of other stuff, but can't see the Symposium server. When I log in with her credentials on my PC (also XP), I have no problem. She is in the Administrator group on her machine, as I am. Neither of us are in the Power User group...figure Administrator would trump that. Settings in trusted sites all seem to be correct.

This has always gotten this error; it didn't just start. She figured it was a Symposium user permissions issue, which it is not. Any ideas? Thanks...

 

[croat1]

is her Internet Explorer configured properly?
Trusted sites, about:blank, active x controls, etc

 

[chippowell9]

Yes, all the Active X custom level settings in trusted sites seem to be correct.

 

[dehlert]

I had something similar and I was pointed to a MSI.

Check out this thread/link..

http://www.tek-tips.com/viewthread.cfm?qid=1166558

Weird things between users stopped once I ran the
ClientCtrls.msi install file.



David Ehlert
County of Fresno
IT Analyst - Communications

 

[chippowell9]

That was a VERY helpful thread, thank you!!!