We need technical support migrating Avaya IP Office SE from physical server to VM

[atcphone]

We are a long time Avaya partner looking for technical support migrating Avaya IP Office SE from a physical server to a VM. Looking through forums here I don't much recent discussion on this topic. Does anyone have any experience with IPO virtualization? We're looking to either pay someone to consult or subcontract out the work, if possible. Any tips you might have are welcome, too.

Thanks!

 

[derfloh]

Did it once. Using the backup/restore procedure didn't work for me. So I migrated everything manually but it worked well.

 

[Menniss]

I agree with derfloh the backup/restore procedure should work but its challenging.

We have done this a few times and, in my experience, its simpler to build the new virtual server and copy the configs over. Quicker in the long run and it gives you a chance to have a cleaner build. Make sure the new build is exactly the same version as the existing one.

Upgrade after if you want to upgrade.

 

[biv343]

My experience was the same as derfloh. A full backup of the system did not want to restore for me, but I had the system configs and a full backup of VM Pro to work with.

I had the customer spin up a new VM with a temporary IP address, then I ignited it with the proper role. Restore the voicemail backup, open the IPO config offline in Manager, send the configuration to the VM, make sure the IP addresses are correct, reboot the VM, unplug the physical server from the network, regenerate the licenses.

It's not a terrible process to go through.

 

[IPOTS]

Never had an issue doing it the way biv343 described.

 

[derfloh]

It's more manual work but works well.

 

[Albus2]

Is your customer using things like MediaManager (which could be Contatc Recordser if your server is old) 1XP, WebRTC Gateway, etc. ?
If it is just IP Office, eventually with a number of additional gateways plus Voicemail Pro, then it should be straight forward.
Just one thing: take care of the certificates. Where did you create any certificates and which services are using them= If they are from the Server, then you have to export the root as well and import it into the new virtual server.