wav files 1

[jeepguy267]

I had a recording made for my auto attendant and I cannot get it to play on my voicemail pro. I have it in the correct directory and I have the entry prompt pointing to the file. It is a WAV file and it does play on my laptop no problem. If I put the new recording into the menu I get dead air when I call in. Any tips

When replacing wav files do I need to do anythig special?

 

[IPGuru]

1) did you remember to save & make live in VM pro
2) is the format of the wav file correct (8khz 16 bit mono)

 

[bwilch]

The dead air points to #2 of Mr. Guru's post. Change the format to 8khz, 16 bit mono and you should be good to go. Ran into this with a client not too long ago myself.

 

[JeSTeROCK]

I have found it hard sometimes to change frequency of a wav file to the ipoffice specified rate with decent quality.

Sometimes its best to get the recordings done at the specific rate required

 

[jeepguy267]

changng the format to guru's specs did the trick. Thanks for the help