Wav file delivery

[danthephoneman]

Hi all,

Has anyone set up wav file delivery on the BCM 50 yet? I have a customer I just set this up for and it works fine to outlook, but when the customer tries to listen on his Blackberry he is getting no audio. I t seems to me that this would be a Blackberry issue.

Any Ideas?

 

[SupportDude]

You're talking about message forwarding?

Most likely an issue with the BlackBerry.
The file is sent from Voicemail as a WAV attachement.
Does the user have an application on the BlackBerry to play WAV files?

-SD-

http://www.mysupportguy.net

 

[danthephoneman]

Yes, message fowarding. And yes the customer can play other wav files on his Blackberry.

 

[SupportDude]

That app is pretty new, so that usually means its pretty buggy too.
I would suggest applying the latest patches and if those don't correct it, you're ready for a call to Nortel.

-SD-

http://www.mysupportguy.net

 

[danthephoneman]

Thanks for the input Dude. It seems that this problem is isolated to a certain model of the blackberry. I was able to set this up on my demo system and test it with one of my salesmans bberry's and it works fine.

 

[SupportDude]

That's good info Dan.
What is the model?

-SD-

http://www.mysupportguy.net