Warranty Best Practices

[prog_0927]

I am looking to improve our Warranty processes in Macola. For those that also deal in warranties, are there any "best practices" for warranty/claim/return processes and how they handle these in Macola? We are using the user_def and cmt_ fields extensively in several tables to separate orders that are warranty for parts, posting, claims, etc.

 

[dgillz]

Never ask a question without providing your version of Macola. Without this info it can be very difficult to give you an accurate answer.

On the item master (IMITMIDX_SQL table) there is field called warranty days (ser_warranrty_days) which represents the number of days after sale that an item is covered by warranty. However, unless you are using serial or lot control, there is really no way for Macola to know when the item was manufactured.

If you sell to distributors, there is another level of uncertainty here as you don't know how long your distributor had it in inventory.

There is also a shelf life days, which works with lot numbers for items that have a definite shelf life.

The Macola RMA functions is the best way to handle the return. You can simply issue credit if the $ are too small to worry about, or you can have it returned. From there, it can inspected and scrapped, inspected and reworked/repaired or issue credit or just replace the item @ no charge.

So what version of Macola are you using?


Macola Software Veteran and SAP Business One Consultant on Training Wheels

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http://www.gainfocus.biz/exceladdin.html

 

[prog_0927]

Thank you for that information! Kind of what we were thinking, we do not use serial or lot control and the number of new locations required for RMA seemed to push that back as well. I apologize for not sending my information, new to Macola and this community, I am using Progression version 7.9.310.

 

[dgillz]

There are no new locations required for RMA, but they are optional. Many people have a review location which is not shippable or seen by MRP until the items are reviewed and dispositioned - scrap, back t stock, rework, etc.

Macola Software Veteran and SAP Business One Consultant on Training Wheels

Check out our Macola tools:

http://www.gainfocus.biz/exceladdin.html