Want to track Not Ready activity

[razoredge2004]

I want to track history of not ready activity. Specifically, I'm looking to produce a report that tells me when and agent went on Not Ready and when they went off. Something similar to the call-by-call log but for phone states.

The only thing I could come up with was to try and have Not Ready state automatically generate an activity code and I could get "close" to what I want through the Not Ready by Reason Code BY Agent report.

Any other ideas or suggestions?

 

[sandyml]

Yea, if you turn on Not Ready Activity Codes, then the system will automatically generate a default code when the agent fails to enter one themselves.