Want to create a main helpdesk number

[user125]

Hey guys,
quick question.
Theres 3 people in my dept. we all have ext 200,201,202 but I want to have a central number like 888 to ring on the last button of our phones. I know that if I want to create a new ext. I have to add a port number and fill out the approriate info. But I don't want this number to have a physical location. I just want it to be able to ring on all our phones as a secondary number so that way if the last button on our phones ring we know its helpdesk related. Is this possible?

 

[SF0751]

Yes - make extension 888 and x-port station and put a bridged appearence of this number on the three extensions.

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work." - Thomas A. Edison

 

[mikeydidit]

Or you could use the main number as a ACD hunt group and have the 3 members. This would allow them to log in and out of the group and calls will not go to a phone that has no one at it.

"You don't stop playing because you get old. You get old because you stopped playing."

For the best response to a question, read FAQ222-2244.

 

[user125]

Hey sf0451

I did what you said. I created ext. 888 put it as x port and bridged my phone to that ext. but I get a busy signal everytime I dial the number.

 

[user125]

Nevermind, I got it to work thanks..
I noticed though, that it doesn't ring, it just lights up.. anyway to make it ring?

 

[SF0751]

Page 2 - "Bridged Call Alerting" - change this to YES.

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work." - Thomas A. Edison