want to change from vm answer to live person

[yorcomm]

vm answers all calls day and night customer wants to change during the day for a live person to answer and nights for vm

 

[DigitelD]

Just program the AA to not answer the lines at 0 rings. Make sure that the lines are programmed as Appear & Ring on the desired phones. I would still have the AA to answer after 4 or 6 rings just to give coverage in certain cases.

SHK Certified (School of Hard Knocks)
NCSS

 

[RikRodgers]

Then set up a Night service mode on the phone system to include the vm dn.

 

[daveinfla]

RikRodgers or anyone,

Can you elaborate on the use of Night Service in this scenario?

I don’t have any experience setting up Night Service so detailing some steps would be helpful.

I have a customer who has AA answering after 4 rings during the day as a backup but would like it to answer immediately at night.

Thanks,

Dave

 

[Deweyhumbolt]

You need to go into Ringing Service. Do not use group 1. Use group 2 and remove recpt telephone, that will be in by default and insert the Vmail DN (Ftr 985). Then apply group 2 to all your incoming lines. Not personal DIDs. Then put a Ringing Service button on Recpt telephone, (Ftr 871). Press button, full time AA, button will be solid. In morning, press button, live answer, button light off.

Adversity is Opportunity

 

[daveinfla]

Thanks,

I'll give it a shot.

Dave

 

[RikRodgers]

If it won't let you use that feature on the recept. set, make sure that extension is programmed as the control set under Common Settings.

 

[mroberts]

There is also a FAQ on this. But keep in mind that what you are asking is the opposite of what most people do. Most (including the FAQ) assume that the customer wants a live body to answer during the day and then have the vmail pick up immediately at night.

Just put the receptionist ext in the night ringing group instead of the vmail.

If you have any issues, just post back.

MRoberts

http://www.a1teletronics.com

 

[RikRodgers]

Actually, I think he is asking for live answer- day, and AA for nights.

 

[mroberts]

Then the FAQ will work just fine.

MRoberts

http://www.a1teletronics.com