Want to Block a Caller

[Telco01]

We have a person calling in from the same number all the time causing hate & discontent. Police have been notified!
I can fumble my way through our SCCS. Can someone post a simple script that will take the cell phone CLID and through SCCS give music and then disconnect for this one number?

Thanx

 

[CTarv]

If all of your calls go through the script, it should be as simple as creating a call variable for the CLID and then using IF CLID = (whatever your name your variable), THEN DISCONNECT.

You could also send them to a voice mailbox and hopefully trap some recordings for the authorities.

 

[chippowell]

We created a voice mailbox that answers immediately and plays the script below in a mean voice. Anyone who answers a harrassing call can immediately transfer to this easy-to-remember DN:

"This is the internal fraud investigation unit. Be advised, for our protection, your name, phone number, and telco central office call details will be documented during this call and used for potential follow up by the investigation unit or law enforcement." BEEP

 

[chippowell]

Of course, easier to screen them out with a variable if the calls are coming in through Symposium. I was thinking if the calls were coming in directly to the switch.

 

[thephonefox]

This is what we have in the master script - basically the same as CTarv but without the variable.
Variables are generally better as they allow editing the variable instead of directly editing the master script but everyone has their own preference.)


/***************** BAD_CALLERS *******************/

WHERE CLID EQUALS
VALUE 732XXXXXXX: DISCONNECT
VALUE 732XXXXXXX: DISCONNECT
DEFAULT: EXECUTE Legal_Recordings1
END WHERE
/***************** BAD_CALLERS *******************/


Be careful of sending to a message b/c you can run into legal ramifications as your company is responsible for what comes across the phone system to it's callers, even if they are harassers.

On the PBX, you can try to use the IDC table to send the caller where you want them to go. I am sure there are other ways on the PBX but I don't know them.


The Phone Fox