Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations IamaSherpa on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Want outside lines to VM but extension 10 to ring if internal - Partner

Status
Not open for further replies.

Jasonarm

IS-IT--Management
Sep 11, 2015
3
CA
Looking for some help. I am trying to get extension 10 to still ring if someone from another extension calls, BUT be able to send outside lines to VM over night. To be able to turn on and off. Right now I use the Do Not Disturb button but that sends all calls to VM, both internal and external.

Thanks for any suggestions.
 
Night Service

Set Ext. 10 for NO ring. It doesn't ring for incoming calls, but it rings for internal Intercom calls.

Put Ext. 10 in the Night Service Group. Add a Night Service button to Ext. 10, but label it "Ringer ON". Press the button, and Ext. 10 will ring on incoming calls from the outside world.

Set the Automated Attendant to Day Only, when the system is NOT in Night Service ("Ringer ON" on Ext. 10 is OFF), Ext. 10 is not ringing on incoming calls, but the automated attendant IS picking up calls. When "Ringer ON" on Ext. 10 is ON, the automated attendant is NOT answering calls, and Ext. 10 is ringing.
 
Sorry, I must be missing something. I have programmed the Night Service Button. I have the Automated Attendant set to Day. NAD Ext. 10 in The Night Service Group. If button is lit or not it still rings?
 
Set Ext. 10 to NO ring. In the Day mode, it will be silent except for internal calls. In the Night mode it will ring
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top