Want o know the path of CC

[cluesabc]

Anyone knows the path (many releases) of Nortel contact center example CC6.0 that is ranamed to Ayaya contact center.
Nortel cc6.0 becomes avaya 6.0 ??
Nortel cc7.0 becomes avya 7.0 ???

I just want learn this CC product but need to know the history of above. Thanks.

 

[mlozoveanu]

Avaya Aura Contact Center 6.0/6.1 is the NGCC (next generation contact center) from Avaya and is an "upgrade" of the Nortel CC7.0, so AACC 6.0 is not Nortel CC6.0.

 

[cluesabc]

So before Avay took over

Nortel has CC6, CC7, CC7.1
CC7 and CC7.1 is next generation of nortel cc.

After Avyaa took over

CC7 and CC7.1 becomes AACC 6.0 and AACC 6.1???

 

[mlozoveanu]

After Avyaa took over

CC7 and CC7.1 becomes AACC 6.0 and AACC 6.1??? "

NO

 

[cluesabc]

Do you find Avaya AACC 6.0 documentation.

 

[mlozoveanu]

Check on Avaya website:

http://support.avaya.com/css/Products/P0793/All_Documents

 

[cluesabc]

Thanks for your infomation.
Some questions:

1. what is difference between CC7.0/CC7.1 and AACC6.0/AACC6.1.
Are they having the same content but just the name change?
Is upgrade supported from CC7.1/7.0 to AACC6.1/6.0?

2. Upgrade path supported for CC6 to AACC6.0?

 

[mlozoveanu]

Are they having the same content but just the name change? - No
Is upgrade supported from CC7.1/7.0 to AACC6.1/6.0? - Yes

2. Upgrade path supported for CC6 to AACC6.0? - Yes

 

[cluesabc]

Thans for your kindly reply.
So do you know what is the content difference between CC7.0/CC7.1 and AACC 6.0/6.1??

I believe CC7.0 was just market released shortlly after Ayaya took over. Since Avaya took over, it came up with AACC6.0 within this short period of time(less than a year). How could Avaya make any content changes within this short period of time (need verification, beta trial, etc)???

 

[mlozoveanu]

You need to read the "What's new" pdfs from both, AACC6.0 and CC7.0 to see the differences