canneverretire
IS-IT--Management
Hi,
Our sw version of CM is 3.1.2. The problem is on an internal call to a vdn/vector which then routes the caller to a non-acd hunt group. The hunt group has no members and a coverage path which sends the call to a coverage answer group. All points are at the same site. The problem: The members (who use 8434DX sets) of the coverage answer group see the name of the hunt group and only the name of the station calling. They want to see the extension number of the person calling. I have done quite a bit of research and testing to no avail. Any suggestions?
Thank you
Our sw version of CM is 3.1.2. The problem is on an internal call to a vdn/vector which then routes the caller to a non-acd hunt group. The hunt group has no members and a coverage path which sends the call to a coverage answer group. All points are at the same site. The problem: The members (who use 8434DX sets) of the coverage answer group see the name of the hunt group and only the name of the station calling. They want to see the extension number of the person calling. I have done quite a bit of research and testing to no avail. Any suggestions?
Thank you