Good afternoon - can anyone be of assistance with this thorny issue!
We are running Aspect Telecaster wallboards (serial), configured to run off our CM Sever.
Our wallboards (Agent View software, running on an IBM Thinkcentre, 3gig processor, 1 gig RAM, Windows XP Professional) take their feed from our remote CM server (CMS Version 12).
Every few weeks/days (whenever really!) we go through a stage of coming in to the office to find the wallboards have lost their Real Time connection to the CM server.
It appears that its trying to reconnect get its data back.
Having been through various scenarios as to what it could be (should be running the Agent View software on a server, Anti Virus interrupting data collection) i have a suspicion that its the Error Recovery file that is to blame.
Has anyone else encountered a similar problem with Agent View doing this?
Many thanks
We are running Aspect Telecaster wallboards (serial), configured to run off our CM Sever.
Our wallboards (Agent View software, running on an IBM Thinkcentre, 3gig processor, 1 gig RAM, Windows XP Professional) take their feed from our remote CM server (CMS Version 12).
Every few weeks/days (whenever really!) we go through a stage of coming in to the office to find the wallboards have lost their Real Time connection to the CM server.
It appears that its trying to reconnect get its data back.
Having been through various scenarios as to what it could be (should be running the Agent View software on a server, Anti Virus interrupting data collection) i have a suspicion that its the Error Recovery file that is to blame.
Has anyone else encountered a similar problem with Agent View doing this?
Many thanks
