We use a plasma screen connected to a PC that has Avaya CMS loaded on it. We have created a customer report that shows all the stats for the day - Calls Waiting, Oldest Call Waiting, ASA, ACD Calls, Ave ACD Time, Aband Calls, % Aband Calls, Agents Staffed and Agents Available. As our agents have many differenct skills, using the plasma screen enables me to number this report with multiple skills.