Waiting time display on Callpilot150 ACD

[sroggero]

Hi Guys,

My customer was using a NAM with the ACD feature and when a agent was receiving a call, the waiting time was displayed on the agent phone.

Since we installed the new CP150 w/ enhanced ACD, when an agent pick up the phone it only show the CallerID information.

Is there any way to show the waiting instead of the CID on even better: BOTH using the info button.

Merci,

 

[curlycord]

Not sure...maybe you need to use F909?


=--(((((((((()--=
curlycord

http://www.curlycord.com

 

[sroggero]

F909 shows the number of caller in queues as well as how long they are waiting....

But what we need is only when an agent pickup the phone and the caller is giving $%?&* because he has been waiting 30 minutes but in fact he was on hold 5 minutes.... there are actually no way we could confirmed.... but the old NAM 4.0 was showing this....

There must be a way to activate this feature....

 

[fireeater]

on the callpilot 150 you have a software program called ipview
it is a wallboard software ,just a little popup window for the agents, it can have the skillset queue information a lot more info than the nam had over the phone
only drawback is it shows the current queue once transferred from the queue the wait time is changed


All Things Are Possible With Time And Lots And Lots of Money

mike

http://www.ics-on.ca