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waiting queued

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AdminSL1

AdminSL1

Programmer
May 17, 2006
35
CA
Hello,

I have to do a waiting queued with agent but I don't remember in whitch ld I can creat the queued and the agent.
 
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If you're talking about an ACD queue, that is programmed in LD 23. The sets is programmed in LD 11 or LD 20.
 
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do you have an acd group now? if not you also need new ran routes for the "please hold" msg which means you need ld 16 for a new route and ld 14 for new trunks and a source for the msg (audricon or miran) and usually a music on hold source

john poole
bellsouth business
columbia,sc
 
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