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waiting queued

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AdminSL1

Programmer
May 17, 2006
35
CA
Hello,

I have to do a waiting queued with agent but I don't remember in whitch ld I can creat the queued and the agent.
 
If you're talking about an ACD queue, that is programmed in LD 23. The sets is programmed in LD 11 or LD 20.
 
do you have an acd group now? if not you also need new ran routes for the "please hold" msg which means you need ld 16 for a new route and ld 14 for new trunks and a source for the msg (audricon or miran) and usually a music on hold source

john poole
bellsouth business
columbia,sc
 
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