W3884 W3885 - unable to position media

[lakbossa]

software - brighstor 9 build 2100 on windows 2003
hardware - Dell T136 LTO2 Library

having problems running a restore from different backups. the error messages im getting are :
W3884- Unable to position media catalog file
W3885- Unable to position media

it then defaults to a sequential merge, but only merges part of the backup.

can anyone make any suggestions? thanks in advance.

 

[davidmichel]

Here is the registry setting to disable the catalog merge. This sometimes works better. The path to Base\Task has changed but is easy enough to find.

Go to HKEY_LOCAL_MACHINE on Local Machine
Open it to
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\ARCserveIT\Base\Task
Highlight Task and select Edit Add Key from the menue bar.
Key Name: Merge
Class: <leave blank>
Hightlight Merge and select Edit Add Value
Value Name: DonotUseCatalogMerge
Data Type: REG_DWORD
click OK
Data: 1 *// 1 = Enabled, 0 = Disabled

Here is the path to the download page.

http://supportconnectw.ca.com/public/storage/downloads/nt/v9/basb9-patchmenu.asp