W32.IRCBot.Gen Norton can't remove.

[nshefler]

W32.IRCBot.Gen

http://securityresponse.symantec.com/avcenter/venc/data/w32.ircbot.gen.html

Norton is detecting this in a file called Help.pif C:\Windows\system32\help.pif. NAV says it "can't repair the file" or "access to the file was denied". There is nothing that informs me how to manually remove it on their website that I can find. You can't just delete it in Explorer either you can not access the file. The system is Win XP. If anyone can help let me know.

Thank you

 

[karmic]

safer to boot to safe mode and manually remove it thru a dos prompt. Most of these viruses hide from windows meaning if you do a file find it wont actually find it.

Be aware, most trojans carry a dropper of some type. deleting one file may not do it. Get a trojan scanner (swat-it or something similar) and run it in safe mode.

Good luck

~ The day I think I know it all, i'm changing careers ~