Turtlepuke
Technical User
Anyone know if its possible for an Agent to have a Vu Stats button that will display info for both Skills they are assigned to?
I have Spanish agents that handle English calls as well, but since they are set for priority 1 for Spanish Calls and 2 for English calls, the Vu Stats button shows them the data for the Spanish skill.
Problem is that 9 out of 10 calls are English, so monitoring the English queue makes more sense to give them a clear picture of what call volume is so they know whether its ok to go on break.
Thanks for any ideas.
I have Spanish agents that handle English calls as well, but since they are set for priority 1 for Spanish Calls and 2 for English calls, the Vu Stats button shows them the data for the Spanish skill.
Problem is that 9 out of 10 calls are English, so monitoring the English queue makes more sense to give them a clear picture of what call volume is so they know whether its ok to go on break.
Thanks for any ideas.