We seem to get a good number of this VSM request failed error in the event browser. we had over 30 of them yesterday afternoon and have had about 6 so far this morning.
it's fairly obvious what the error is, but WHY are we getting it? what could be causing the VSM request to fail? and what log is it referring to?
Event Code: 48501
Severity: Major
Description: A VSM request failed during VSM task execution.
Impact: Calls may not receive voice treatments. Calls may be routed to the default skillset (if defined) or default ACD-DN.
Recovery Action: Check the log for related VSM error messages.
VSM Request Failed. (Result: 2. Event: 5. Call ID: 670. File/Funct: .\nitfe_cltaskvsm.cpp/Execute : line 515)
Les Brown
Kelly Services, Inc.
it's fairly obvious what the error is, but WHY are we getting it? what could be causing the VSM request to fail? and what log is it referring to?
Event Code: 48501
Severity: Major
Description: A VSM request failed during VSM task execution.
Impact: Calls may not receive voice treatments. Calls may be routed to the default skillset (if defined) or default ACD-DN.
Recovery Action: Check the log for related VSM error messages.
VSM Request Failed. (Result: 2. Event: 5. Call ID: 670. File/Funct: .\nitfe_cltaskvsm.cpp/Execute : line 515)
Les Brown
Kelly Services, Inc.