VPTray.Exe pops up window instead of showing tray icon

[impstek]

When vptray.exe is enabled to show the tray icon for Symantec AV 10.0.1.1000 -- the icon does not show up in the tray, instead a window pops up that is a Symantec folder somewhere in PC but I cant tell where because the path is abbreviated... any ideas?

 

[oggywan]

Yup... bad entry in RUN key. It refers to symante~1, and you probably have several folders that start with the name symantec... so really, it's not a bad entry... it's just a short filename conflict, and as a result it opens up a folder rather than an executable... sorta like creating a RUN entry that has a value C:\windows, which will open the Windows folder upon login.

I recommend locating VPTRAY.EXE and then put a long path name in the run key:

OLD situation:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\vptray = C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe

NEW situation:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\vptray = C:\Program Files\Symantec Client Security\Symantec Antivirus\vptray.exe

(please double check the path before you proceed.)

After implementing the registry change, just logoff and relogon to see whether you were successful. Hope that fixes it for you.

 

[impstek]

Hey thanks oggywan, but I figured out how to make it work.

In TuneUp Utilities 2006, I just selected the vptray startup entry and instead of having it run from the registry I just selected it to run from the StartUp folder, and it works!

 

[oggywan]

That works just as good.