VPN SecurID with AOL, server unreachable

[SarahConnor]

I want to check my mails with Outlook remotely.

I connect to the internet with AOL.
I ping my server.
The challenge pops up, I am authenticated without problem.

I can access the intranet which is hosted on another server in Canada (I get challenged again and after I'm authenticated again I can have access to it).

However I can't access Outlook, because the response time from the server is too long.
When I ping the server, it doesn't respond: it says "request timed out".

So the server is unavailable from the dial up connection.
However when I ping it when I'm connected to the network, no problemo.

Any idea how to fix it?
It must come from the server or somewhere else (the firewall maybe?). I can access to the intranet, so it shouldn't come from the keyfob/sofware token...

Thx for any help... Quick quick pliz!