VPN Phones stops loading settings file...

[Chupp62]

We are upgrading the phone firmware from 6.8304 to 6.8502 and some of the VPN phones stop loading when they hit the 46xxsettings.txt.
I clear the phone, reboot, input the HTTPS address, reboot and the phone will go all the way to enter extension. I input the extension and the phone will either come up (login but no dial tone) or go to discover, both are normal but either way we reboot one more time and that is when the phone display will freeze on the 46xxsettings.txt file.
The phones are a mix of 9611G and J179. The majority of the phones with issues are J179.


The upgrade seems to work just fine on the LAN, 30 days no issues.
We stopped the upgrade on the VPN phones.

 

[avayaguy23]

Are you doing the firmware upgrade on the vpn phones remotely? If you are clearing the phone remotely and entering the https address you just screwed up because the phone doesn’t have the root CA.