VPN dropped connection, will not reconnect - URGENT

[salonge]

Hi all

First of all, I want to say that I am a novice at this and I inherited this when I got this position. One of my sites, is using a Cisco 3002 VPN connecting to our headquarters site which has a Cisco 3000 Concentrator. Everything worked fine until yesterday, has been working fine for a year, and everything quit working. When the user tried to reconnect the router, she gets a message that says - Tunnel is currently being negotiated, please wait. Well we rebooted the router, reset the group and user password to make sure it is the same, still no connection. I looked in the event log and saw an error that says, IKE AM Initiator FSM error history struct(&0xe89f74) This is so urgent. They have been down for two days.

 

[briancox86]

Can you please send the error messages in their entirety?

 

[salonge]

Thanks for answering Briancox86, but I found out that our DSL provider changed the IP address which affected the IP address on the VPN.

 

[jimbopalmer]

One solution to changing IPs is to use Fully Qualified Domain Names, (FQDN) and a DDNS like dyndns.com

Or you can make whatismyIP.com your home page so you will notice.

I tried to remain child-like, all I acheived was childish.

 

[salonge]

Thank you. Do you have any idea why these connections drop so frequently? The 3002 VPN disconnects almost daily from the 3000 Concentrator and we have to manually reconnect them.