Recently I had my computer 'reimaged' by IT at the hospital that I work remotely from as a transcriptionist. Now when I connect to VPN, the connection appears to be fine but Outlook, Explorer and Meditech will not connect - "Cannot find server" and "Microsoft Exchange Server is unavailable". I can access the Dictaphone Word Client program so I begin to work, and after exactly 15 minutes (as evidenced by 'Duration' on VPN status), all three programs will open just fine and stay that way until for some reason I need to reboot, then I have to wait 15 minutes again to connect to the 'server'. Even the hospital's intranet is unavailable during this time. The IT Department cannot figure it out. I found out there are three of us with the same problem (who have had their computers reimaged). Their solution - reimage computer again. I tried googling but cannot find similar problem. Any ideas?
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VPN connects then 15 min before Microsoft Exchange Server Available
- Thread starter candu27
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Contivity VPN Client (Nortel). Not sure if Explorer or Outlook are configured properly. My PC does work on LAN. Explorer works fine before I connect to VPN with no delay.
But if I do not connect to IE before accessing VPN, then it is 15 minutes before a server is found. They do prefer we do it that way so they can restrict access. As well, yesterday I did not shut down PC but only disconnected VPN. This morning as soon as I connected to the VPN, everything was fine, so it likely has something to do with rebooting or starting up computer. The PC is the hospital's and I have no authorization to change any settings.
But if I do not connect to IE before accessing VPN, then it is 15 minutes before a server is found. They do prefer we do it that way so they can restrict access. As well, yesterday I did not shut down PC but only disconnected VPN. This morning as soon as I connected to the VPN, everything was fine, so it likely has something to do with rebooting or starting up computer. The PC is the hospital's and I have no authorization to change any settings.
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Good question. I will find out. I just discovered something else. If I connect to the VPN and nothing opens, if I close out of the VPN and then reconnect, things open without having to wait for the 15 minutes. I will present this scenario to IT along with your suggestion. Thank you.
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