vpn connection error 800

[klednum]

I have 1 desktop that is hard wired to the router and 2 wireless laptops in my home network. All are using XP Home. I have a D-Link DI524 wireless router and a Motorola SB4100 cable modem that I am trying to make a vpn connection through. I was successfully using this connection to connect to my work computer from home. We had to reset the outlet that all the computers are plugged into and from then on I have had this problem. I have called all product tech support and no one can tell me how to fix this. When I try to make the connection to our work server, it tries but then gives me the error 800 box. I know the connection works because others are using it from their homes so it isn't a server configuration, it has to be something in my configuration. I have even connected another DI524 router that I know was working in someone else's home to my wireless laptop hoping it would work but didn't. When I research error 800 - the research tells me to upgrade the firmware. I have done that and nothing happens. Does anyone have any suggestions?

 

[msworld]

My initial thought is upgrading the firmware. since you already did, have you reset the router? Also, can you telnet vpn port?

Bob Lin, MS-MVP, MCSE & CNE
How to Setup Windows, Network, VPN & Remote Access on

http://www.HowToNetworking.com

 

[klednum]

I did reset the router but no change. I'm sorry for my lack of knowledge but I'm not sure what you mean by telnet vpn port.

 

[cambo2k]

I had the same issue with a DI524. I had to open up the ports required for the VPN on both the DI524 and on the internet provider's connection device. In my case there was a GUI to get at the speedstream (DSL) modem and open things up. I also turned off the firewall on the ISP provided device and am only using the firewall on the DI and the build in winblows firewall.