Volume problem on IP sets

[bcmtech]

Has anyone had problems with the IP sets. I have i2004 sets on a BCM 3.6. They are complaining that they can't use the speaker phone function because it cuts out the caller on the other end all the time.

Thanks for the help..

 

[endlesswinter]

not a full duplex speaker. If there is alot of background noise it will cut out. You can test this by pressing the mute key and see if volume issue goes away.

 

[macdouglas]

Is this true of the digital sets as well? I have a 400 in a prison and the control room says that they cant hear the other person on speakerphone when their 2-way radios are in use.
we also had a problem with volume on incoming and outgoing calls on the GATM-8's that we put on the system. Nortel sent us some of the anphenol cables with built-in resistors that they are sending out as a fix for volume issues on the 50's and the problem went away.

 

[endlesswinter]

Yes the digital sets as well. The only full duplex is the audio conference unit. The other volume isssue may be a bad GATM-8.

Good luck!