Volume issue on CICS

[n299876]

Hello!

I have 2 CICs (6.1) installed in a medical building, and I have been having a tough time with volume issues on their system.
When they call out they have a hard time hearing the client, and the client has a hard time hearing them.
I have exhausted my knowledge, adjusting set volumes, swapping line cards,
I had the telco (Bell) do a test and they of course say it is the system, and my argument is 2 systems in the same building?? with the same problem??
There is also an Option 11 installed feeding 3 businesses there, and the clients on it have no complaints.

Any suggestions..

 

[telebub]

Have you put a butt set or a standard analog phone on the line ahead of the KSU to see if the volume was low?

War Eagle!
Lions Baseball '09!

 

[MarvO1]

Try setting your lines LossPkg to LongCO. You will gain a few db on the lines if they are not already at LongCO.

MarvO said it

 

[RikRodgers]

Make sure your Volume setting is set to "use set volume" under System Programming/Feature settings. Then have the users pick up their sets while idle, and adjust the volume to their liking, and hang up.

If that isn't enough, Mike Sandman has a load of amplifiers for CO ports.

 

[YnotPhone]

- How are the internal calls - are they quiet too?
- Are these troubles on everyone's sets or a select few?
- Does it happen (quiet calls) to every call in and out bound?
- Have you tried changing handsets and handset line cords?
- Did the customer have amplifiers on their sets before?
- Did this trouble recently start or where there a slow transition to this quiet telephone trunks?
- Is it on specific trunks that are having this issue or all trunks?

~ Sorry for all the questions, but it narrows what answer I may give to help.... =)

 

[gforce9]

You will probably have to get your hands on a db tester. When telco does a remote 'test', it is someone who used to work at McDonald's running a glorified continuity test. Unless there is an open, short, or severe ground, it tests (for them) 'ok'. It may be, the first choice outbound (or inbound, depending on your complaints) has a low db level. If memory serves me, <8.5db on POTS, <5.5db on Centrex is acceptable. That will be the only way to confirm your eq or Network. Something to consider: if these are conference calls, the volume will be low; it's the Achilles Heel on Norstars. I worked with Nortel on variable gain trunk cards about 5 years ago and it really didn't work; the solution in that case is to get three party conference from Telco or go with Centrex, but to let telco do the conference rather than the Norstar.