VOIP Trunks not all being accessed

[BogeyShooter]

I have a BCM400 that was upgraded from v3.7 to v4. I have keycodes for 24 VOIP trunks, all in the same line pool. I have call routing set up and it is working properly.

I have viewed BCM Monitor and have discovered that not all of my VOIP trunks are being accessed for calls. Some of them have not been accessed since October of 2007. I rebooted the BCM and now it seems that all the VOIP trunks are being accessed. Any idea what might be causing this or how to fix it?

 

[BogeyShooter]

FYI.....the upgrade occurred over 1 year ago.

 

[Dasheen]

Is your system up to date w/ the lastest patches?

 

[BogeyShooter]

No it is not. I will get the latest and load them. Do you think that will correct the problem?

 

[Dasheen]

It's a starting point. Nortel support would ask u the same thing. Reading thru the patch readme files, u'll probably find somehthing related to your problem. I'd at least load the latest Service Update patch.

 

[bluemr2]

BCM's don't use pool lines in a round robin format, meaning that they always try to use a line at the end of the pool first. Inbound calls start at the top. The BCM monitor by default only shows lines that have been used since the last reboot. So its very typical to see a gap in between the in and outbound calls.

 

[telcodog]

Be careful putting in the latest patches if you have voip trunks where calls are transferred accross them. In SU11 there was a major problem in that if the incoming call on a PRI (not sure if it affects analog) where the CLID is missing, the call would be dropped immediately.

A designer patch was written that fixed the problem however that core patch is not released yet so it's not on the website. Update 12 is on there now but because new updates include all previous updates, that problem is still in there.

If you encounter that problem, you will have to get Nortel second level to install the designer patch for you for now.

Got me good. Put a customer in serious trouble for about a week until we figured out what the heck was going on.