Voip recording problem

[Smovk]

Hi,

We have CLS 8.8, VoIP Log 8.9 (sp6) and digital Log 8.8. We have station side recording on digital phones and total recording on IP hard phones.
Till recently recording worked fine and nothing was changed except additional VoIP channels licenses were added. Now VoIP recording starts to record with several seconds delay. Beginning of conversation is cut off and when conversation is over VoIP recording is still active for few seconds and we can hear only silence, after this silence is beginning of next conversation. Recordings of digital phones works fine.

Any idea what is wrong?

Smovk

 

[AlmostMe]

The VoIP loggers are configured for total recording? If so when you do channel replay do you get the full conversation, one can only assume you do as otherwise the solution would not be total?

My initial suspician is that the VoIP logger time is majorly out of sync with the CLS and other loggers, check all servers are on the same time and same time zone.

I know I've seen this before but can't remember if it was the time zone or not.

 

[Smovk]

RoamingKiwi...

thank you for this tip...but it's not working and the time diference is not big (2 -3 minutes)..

Anyone knows if there were any problems with sp6 on Voip loger?

Where can we find latest version of SP..???

thx for this

 

[AlmostMe]

Are you replaying using channel search or agent search? If using channel search do you get the same result?

Are you recording total or selective? Nortel/Avaya/Cisco/Other phones?

SP6 is the latest for 8.9 VoIP that I know of, as far as I know no issues on any of my sites with this.