Voip - No voice on calls somecalls

[Biokevlar]

Guys
I have an issue when call 3 and of 4 times the connect call does not have any voice.
I can see the Media gateway are different .40 and .41 is there anything on the switch I am missing. or is this pure a network firewall issue.

See traces Below

[highlight #73D216]Good CALL
time textTime line
00000001487149891215 02/15/17 09:11:31 AM (Wed) GMT TRACE STARTED 02/15/2017 CM Release String cold-03.0.124.0-22361
00000001487149901402 02/15/17 09:11:41 AM (Wed) GMT Calling party station 8018430 cid 0x3f2
00000001487149901403 02/15/17 09:11:41 AM (Wed) GMT Calling Number & Name 8018430 Dye,Kevin
00000001487149901404 02/15/17 09:11:41 AM (Wed) GMT dial 8007619
00000001487149901405 02/15/17 09:11:41 AM (Wed) GMT ring station 8007619 cid 0x3f2
00000001487149901406 02/15/17 09:11:41 AM (Wed) GMT G729A ssff ps:20
00000001487149901407 02/15/17 09:11:41 AM (Wed) GMT rgn:1 [10.64.87.1]:2602
00000001487149901408 02/15/17 09:11:41 AM (Wed) GMT rgn:20 [10.20.64.41]:2096
00000001487149906420 02/15/17 09:11:46 AM (Wed) GMT active station 8007619 cid 0x3f2
00000001487149906421 02/15/17 09:11:46 AM (Wed) GMT G729A ssff ps:20
00000001487149906422 02/15/17 09:11:46 AM (Wed) GMT rgn:20 [10.20.65.146]:2834
00000001487149906423 02/15/17 09:11:46 AM (Wed) GMT rgn:1 [10.64.87.1]:2602
00000001487149906424 02/15/17 09:11:46 AM (Wed) GMT G729A ssff ps:20
00000001487149906425 02/15/17 09:11:46 AM (Wed) GMT rgn:1 [10.64.87.1]:2602
00000001487149906426 02/15/17 09:11:46 AM (Wed) GMT rgn:20 [10.20.65.146]:2834
00000001487149908434 02/15/17 09:11:48 AM (Wed) GMT G729A ssff ps:20
00000001487149908435 02/15/17 09:11:48 AM (Wed) GMT rgn:21 [10.246.64.33]:12172
00000001487149908436 02/15/17 09:11:48 AM (Wed) GMT rgn:20 [10.20.64.40]:2152
00000001487149908437 02/15/17 09:11:48 AM (Wed) GMT xoip options: fax:Relay modemff tty:US uid:0x83a8
00000001487149908438 02/15/17 09:11:48 AM (Wed) GMT xoip ip: [10.20.64.40]:2152
00000001487149908439 02/15/17 09:11:48 AM (Wed) GMT G729A ssff ps:20
00000001487149908440 02/15/17 09:11:48 AM (Wed) GMT rgn:1 [10.64.87.1]:2602
00000001487149908441 02/15/17 09:11:48 AM (Wed) GMT rgn:20 [10.20.64.40]:2174
00000001487149908442 02/15/17 09:11:48 AM (Wed) GMT G711A ssff ps:20
00000001487149908443 02/15/17 09:11:48 AM (Wed) GMT rgn:20 [10.20.65.146]:2834
00000001487149908444 02/15/17 09:11:48 AM (Wed) GMT rgn:20 [10.20.64.40]:2108
00000001487149912441 02/15/17 09:11:52 AM (Wed) GMT VOIP data from: [10.20.64.40]:2152
00000001487149912442 02/15/17 09:11:52 AM (Wed) GMT Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
00000001487149912443 02/15/17 09:11:52 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487149914448 02/15/17 09:11:54 AM (Wed) GMT VOIP data from: [10.20.64.40]:2174
00000001487149914451 02/15/17 09:11:54 AM (Wed) GMT Jitter:5 0 0 0 0 0 0 0 0 0: Buff:42 WC:41 Avg:5
00000001487149915452 02/15/17 09:11:55 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487149915453 02/15/17 09:11:55 AM (Wed) GMT VOIP data from: [10.20.64.40]:2108
00000001487149915454 02/15/17 09:11:55 AM (Wed) GMT Jitter:0 0 0 0 0 0 0 0 0 0: Buff:14 WC:4 Avg:0
00000001487149915455 02/15/17 09:11:55 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487149921457 02/15/17 09:12:01 AM (Wed) GMT VOIP data from: [10.20.64.40]:2152
00000001487149921458 02/15/17 09:12:01 AM (Wed) GMT Jitter:0 0 0 0 0 0 0 1 1 0: Buff:12 WC:1 Avg:0
00000001487149921459 02/15/17 09:12:01 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487149922459 02/15/17 09:12:02 AM (Wed) GMT VOIP data from: [10.20.64.40]:2174
00000001487149922460 02/15/17 09:12:02 AM (Wed) GMT Jitter:5 5 8 6 6 6 4 4 0 0: Buff:32 WC:41 Avg:5
00000001487149922461 02/15/17 09:12:02 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487149922462 02/15/17 09:12:02 AM (Wed) GMT VOIP data from: [10.20.64.40]:2108
00000001487149922463 02/15/17 09:12:02 AM (Wed) GMT Jitter:0 0 0 0 1 1 1 0 0 0: Buff:14 WC:4 Avg:0
00000001487149922464 02/15/17 09:12:02 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487149931714 02/15/17 09:12:11 AM (Wed) GMT VOIP data from: [10.20.64.40]:2152
00000001487149931715 02/15/17 09:12:11 AM (Wed) GMT Jitter:1 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
00000001487149931716 02/15/17 09:12:11 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487149932716 02/15/17 09:12:12 AM (Wed) GMT VOIP data from: [10.20.64.40]:2174
00000001487149932717 02/15/17 09:12:12 AM (Wed) GMT Jitter:4 3 4 5 5 8 5 5 5 5: Buff:32 WC:51 Avg:5
00000001487149932718 02/15/17 09:12:12 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 1: Oofo:0 WC:1 Avg:0
00000001487149932719 02/15/17 09:12:12 AM (Wed) GMT VOIP data from: [10.20.64.40]:2108
00000001487149932720 02/15/17 09:12:12 AM (Wed) GMT Jitter:1 0 0 0 0 0 0 0 0 0: Buff:14 WC:4 Avg:0
00000001487149932721 02/15/17 09:12:12 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487149941718 02/15/17 09:12:21 AM (Wed) GMT VOIP data from: [10.20.64.40]:2152
00000001487149941719 02/15/17 09:12:21 AM (Wed) GMT Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
00000001487149941720 02/15/17 09:12:21 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487149941721 02/15/17 09:12:21 AM (Wed) GMT VOIP data from: [10.20.64.40]:2174
00000001487149941722 02/15/17 09:12:21 AM (Wed) GMT Jitter:4 6 4 9 3 4 5 7 7 6: Buff:48 WC:52 Avg:5
00000001487149941723 02/15/17 09:12:21 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:1 Avg:0
00000001487149941724 02/15/17 09:12:21 AM (Wed) GMT VOIP data from: [10.20.64.40]:2108
00000001487149941725 02/15/17 09:12:21 AM (Wed) GMT Jitter:0 0 0 0 0 0 0 0 0 0: Buff:14 WC:4 Avg:0
00000001487149941726 02/15/17 09:12:21 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487149944723 02/15/17 09:12:24 AM (Wed) GMT idle station 8007619 cid 0x3f2[/highlight]

[highlight #EF2929]Bad CAll
00000001487149947724 02/15/17 09:12:27 AM (Wed) GMT G729A ssff ps:20
00000001487149947725 02/15/17 09:12:27 AM (Wed) GMT rgn:1 [10.64.87.1]:2602
00000001487149947726 02/15/17 09:12:27 AM (Wed) GMT rgn:200 [192.168.231.110]:2840
00000001487149950728 02/15/17 09:12:30 AM (Wed) GMT dial 8018430
00000001487149950729 02/15/17 09:12:30 AM (Wed) GMT ring station 8018430 cid 0x415
00000001487149950730 02/15/17 09:12:30 AM (Wed) GMT G729A ssff ps:20
00000001487149950731 02/15/17 09:12:30 AM (Wed) GMT rgn:20 [10.20.65.146]:2834
00000001487149950732 02/15/17 09:12:30 AM (Wed) GMT rgn:200 [192.168.231.110]:2856
00000001487149952730 02/15/17 09:12:32 AM (Wed) GMT active station 8018430 cid 0x415
00000001487149952731 02/15/17 09:12:32 AM (Wed) GMT G729A ssff ps:20
00000001487149952732 02/15/17 09:12:32 AM (Wed) GMT rgn:1 [10.64.87.1]:2602
00000001487149952733 02/15/17 09:12:32 AM (Wed) GMT rgn:20 [10.20.65.146]:2834
00000001487149952734 02/15/17 09:12:32 AM (Wed) GMT G729A ssff ps:20
00000001487149952735 02/15/17 09:12:32 AM (Wed) GMT rgn:20 [10.20.65.146]:2834
00000001487149952736 02/15/17 09:12:32 AM (Wed) GMT rgn:1 [10.64.87.1]:2602
00000001487149952737 02/15/17 09:12:32 AM (Wed) GMT G729A ssff ps:20
00000001487149953735 02/15/17 09:12:33 AM (Wed) GMT rgn:21 [10.246.64.33]:12124
00000001487149953736 02/15/17 09:12:33 AM (Wed) GMT rgn:20 [10.20.64.41]:2138
00000001487149953737 02/15/17 09:12:33 AM (Wed) GMT xoip options: fax:Relay modemff tty:US uid:0x83b4
00000001487149953738 02/15/17 09:12:33 AM (Wed) GMT xoip ip: [10.20.64.41]:2138
00000001487149953739 02/15/17 09:12:33 AM (Wed) GMT G711A ssff ps:20
00000001487149953740 02/15/17 09:12:33 AM (Wed) GMT rgn:20 [10.20.65.146]:2834
00000001487149953741 02/15/17 09:12:33 AM (Wed) GMT rgn:20 [10.20.64.41]:2082
00000001487149953742 02/15/17 09:12:33 AM (Wed) GMT G729A ssff ps:20
00000001487149953743 02/15/17 09:12:33 AM (Wed) GMT rgn:1 [10.64.87.1]:2602
00000001487149953744 02/15/17 09:12:33 AM (Wed) GMT rgn:20 [10.20.64.41]:2126
00000001487149957741 02/15/17 09:12:37 AM (Wed) GMT VOIP data from: [10.20.64.41]:2138
00000001487149957742 02/15/17 09:12:37 AM (Wed) GMT Jitter:0 0 0 0 0 0 0 0 0 0: Buff:13 WC:1 Avg:0
00000001487149957743 02/15/17 09:12:37 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487149958743 02/15/17 09:12:38 AM (Wed) GMT VOIP data from: [10.20.64.41]:2082
00000001487149958744 02/15/17 09:12:38 AM (Wed) GMT Jitter:0 0 0 0 0 0 0 0 0 0: Buff:14 WC:1 Avg:0
00000001487149958745 02/15/17 09:12:38 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487149960745 02/15/17 09:12:40 AM (Wed) GMT VOIP data from: [10.20.64.41]:2126
00000001487149960746 02/15/17 09:12:40 AM (Wed) GMT Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:0 Avg:0
00000001487149960747 02/15/17 09:12:40 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487149966749 02/15/17 09:12:46 AM (Wed) GMT VOIP data from: [10.20.64.41]:2138
00000001487149966750 02/15/17 09:12:46 AM (Wed) GMT Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
00000001487149966751 02/15/17 09:12:46 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487149966752 02/15/17 09:12:46 AM (Wed) GMT VOIP data from: [10.20.64.41]:2082
00000001487149966753 02/15/17 09:12:46 AM (Wed) GMT Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
00000001487149966754 02/15/17 09:12:46 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487149966755 02/15/17 09:12:46 AM (Wed) GMT VOIP data from: [10.20.64.41]:2126
00000001487149966756 02/15/17 09:12:46 AM (Wed) GMT Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:0 Avg:0
00000001487149966757 02/15/17 09:12:46 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487149973008 02/15/17 09:12:53 AM (Wed) GMT idle station 8007619 cid 0x415

BAD CALL
00000001487149974019 02/15/17 09:12:54 AM (Wed) GMT G729A ssff ps:20
00000001487149974020 02/15/17 09:12:54 AM (Wed) GMT rgn:1 [10.64.87.1]:2602
00000001487149974021 02/15/17 09:12:54 AM (Wed) GMT rgn:200 [192.168.231.110]:2924
00000001487149978318 02/15/17 09:12:58 AM (Wed) GMT dial 8018430
00000001487149978319 02/15/17 09:12:58 AM (Wed) GMT ring station 8018430 cid 0x425
00000001487149978320 02/15/17 09:12:58 AM (Wed) GMT G729A ssff ps:20
00000001487149978321 02/15/17 09:12:58 AM (Wed) GMT rgn:20 [10.20.65.146]:2834
00000001487149978322 02/15/17 09:12:58 AM (Wed) GMT rgn:200 [192.168.231.110]:2936
00000001487149984323 02/15/17 09:13:04 AM (Wed) GMT active station 8018430 cid 0x425
00000001487149984326 02/15/17 09:13:04 AM (Wed) GMT G729A ssff ps:20
00000001487149984327 02/15/17 09:13:04 AM (Wed) GMT rgn:1 [10.64.87.1]:2602
00000001487149984328 02/15/17 09:13:04 AM (Wed) GMT rgn:20 [10.20.65.146]:2834
00000001487149984329 02/15/17 09:13:04 AM (Wed) GMT G729A ssff ps:20
00000001487149984330 02/15/17 09:13:04 AM (Wed) GMT rgn:20 [10.20.65.146]:2834
00000001487149984331 02/15/17 09:13:04 AM (Wed) GMT rgn:1 [10.64.87.1]:2602
00000001487149985329 02/15/17 09:13:05 AM (Wed) GMT G729A ssff ps:20
00000001487149985330 02/15/17 09:13:05 AM (Wed) GMT rgn:21 [10.246.64.33]:12024
00000001487149985331 02/15/17 09:13:05 AM (Wed) GMT rgn:20 [10.20.64.41]:2122
00000001487149985332 02/15/17 09:13:05 AM (Wed) GMT xoip options: fax:Relay modemff tty:US uid:0x83cd
00000001487149986331 02/15/17 09:13:06 AM (Wed) GMT xoip ip: [10.20.64.41]:2122
00000001487149986332 02/15/17 09:13:06 AM (Wed) GMT G711A ssff ps:20
00000001487149986333 02/15/17 09:13:06 AM (Wed) GMT rgn:20 [10.20.65.146]:2834
00000001487149986334 02/15/17 09:13:06 AM (Wed) GMT rgn:20 [10.20.64.41]:2132
00000001487149986335 02/15/17 09:13:06 AM (Wed) GMT G729A ssff ps:20
00000001487149986336 02/15/17 09:13:06 AM (Wed) GMT rgn:1 [10.64.87.1]:2602
00000001487149986337 02/15/17 09:13:06 AM (Wed) GMT rgn:20 [10.20.64.41]:2136[/highlight]

[highlight #73D216]GOOD CALL

00000001487149994363 02/15/17 09:13:14 AM (Wed) GMT idle station 8007619 cid 0x425
00000001487150008425 02/15/17 09:13:28 AM (Wed) GMT G729A ssff ps:20
00000001487150008426 02/15/17 09:13:28 AM (Wed) GMT rgn:1 [10.64.87.1]:2602
00000001487150008427 02/15/17 09:13:28 AM (Wed) GMT rgn:11 [192.168.231.79]:2788
00000001487150008428 02/15/17 09:13:28 AM (Wed) GMT dial 8018430
00000001487150008429 02/15/17 09:13:28 AM (Wed) GMT ring station 8018430 cid 0x436
00000001487150010428 02/15/17 09:13:30 AM (Wed) GMT active station 8018430 cid 0x436
00000001487150010429 02/15/17 09:13:30 AM (Wed) GMT G729A ssff ps:20
00000001487150010430 02/15/17 09:13:30 AM (Wed) GMT rgn:20 [10.20.65.146]:2834
00000001487150011430 02/15/17 09:13:31 AM (Wed) GMT rgn:11 [192.168.231.79]:2800
00000001487150011431 02/15/17 09:13:31 AM (Wed) GMT G729A ssff ps:20
00000001487150011432 02/15/17 09:13:31 AM (Wed) GMT rgn:1 [10.64.87.1]:2602
00000001487150011433 02/15/17 09:13:31 AM (Wed) GMT rgn:20 [10.20.65.146]:2834
00000001487150011434 02/15/17 09:13:31 AM (Wed) GMT G729A ssff ps:20
00000001487150011435 02/15/17 09:13:31 AM (Wed) GMT rgn:20 [10.20.65.146]:2834
00000001487150011436 02/15/17 09:13:31 AM (Wed) GMT rgn:1 [10.64.87.1]:2602
00000001487150011437 02/15/17 09:13:31 AM (Wed) GMT G729A ssff ps:20
00000001487150011438 02/15/17 09:13:31 AM (Wed) GMT rgn:21 [10.246.64.33]:12012
00000001487150011439 02/15/17 09:13:31 AM (Wed) GMT rgn:20 [10.20.64.40]:2162
00000001487150011440 02/15/17 09:13:31 AM (Wed) GMT xoip options: fax:Relay modemff tty:US uid:0x83d0
00000001487150011441 02/15/17 09:13:31 AM (Wed) GMT xoip ip: [10.20.64.40]:2162
00000001487150011442 02/15/17 09:13:31 AM (Wed) GMT G711A ssff ps:20
00000001487150011443 02/15/17 09:13:31 AM (Wed) GMT rgn:20 [10.20.65.146]:2834
00000001487150011444 02/15/17 09:13:31 AM (Wed) GMT rgn:20 [10.20.64.40]:2110
00000001487150011445 02/15/17 09:13:31 AM (Wed) GMT G729A ssff ps:20
00000001487150012438 02/15/17 09:13:32 AM (Wed) GMT rgn:1 [10.64.87.1]:2602
00000001487150012439 02/15/17 09:13:32 AM (Wed) GMT rgn:20 [10.20.64.40]:2060
00000001487150019442 02/15/17 09:13:39 AM (Wed) GMT VOIP data from: [10.20.64.40]:2162
00000001487150019444 02/15/17 09:13:39 AM (Wed) GMT Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
00000001487150019445 02/15/17 09:13:39 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487150020446 02/15/17 09:13:40 AM (Wed) GMT VOIP data from: [10.20.64.40]:2110
00000001487150020447 02/15/17 09:13:40 AM (Wed) GMT Jitter:0 0 0 0 0 0 0 0 0 0: Buff:21 WC:13 Avg:0
00000001487150020448 02/15/17 09:13:40 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487150021448 02/15/17 09:13:41 AM (Wed) GMT VOIP data from: [10.20.64.40]:2060
00000001487150021449 02/15/17 09:13:41 AM (Wed) GMT Jitter:5 0 0 0 0 0 0 0 0 0: Buff:36 WC:40 Avg:5
00000001487150021450 02/15/17 09:13:41 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487150028450 02/15/17 09:13:48 AM (Wed) GMT VOIP data from: [10.20.64.40]:2162
00000001487150028451 02/15/17 09:13:48 AM (Wed) GMT Jitter:0 0 1 2 7 7 6 5 0 0: Buff:12 WC:7 Avg:3
00000001487150028452 02/15/17 09:13:48 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487150028453 02/15/17 09:13:48 AM (Wed) GMT VOIP data from: [10.20.64.40]:2110
00000001487150028454 02/15/17 09:13:48 AM (Wed) GMT Jitter:0 1 1 1 1 0 1 1 0 0: Buff:17 WC:13 Avg:0
00000001487150029455 02/15/17 09:13:49 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487150029456 02/15/17 09:13:49 AM (Wed) GMT VOIP data from: [10.20.64.40]:2060
00000001487150029457 02/15/17 09:13:49 AM (Wed) GMT Jitter:5 6 6 8 7 8 7 0 0 0: Buff:43 WC:40 Avg:6
00000001487150029458 02/15/17 09:13:49 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487150038460 02/15/17 09:13:58 AM (Wed) GMT VOIP data from: [10.20.64.40]:2162
00000001487150038461 02/15/17 09:13:58 AM (Wed) GMT Jitter:0 0 0 0 4 11 11 11 6 7: Buff:29 WC:19 Avg:4
00000001487150038462 02/15/17 09:13:58 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487150038463 02/15/17 09:13:58 AM (Wed) GMT VOIP data from: [10.20.64.40]:2110
00000001487150038464 02/15/17 09:13:58 AM (Wed) GMT Jitter:1 1 0 0 0 1 1 1 1 1: Buff:20 WC:13 Avg:0
00000001487150038465 02/15/17 09:13:58 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487150038466 02/15/17 09:13:58 AM (Wed) GMT VOIP data from: [10.20.64.40]:2060
00000001487150038467 02/15/17 09:13:58 AM (Wed) GMT Jitter:6 4 5 45 5 3 5 5 6 4: Buff:28 WC:40 Avg:7
00000001487150038468 02/15/17 09:13:58 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487150048509 02/15/17 09:14:08 AM (Wed) GMT VOIP data from: [10.20.64.40]:2162
00000001487150048510 02/15/17 09:14:08 AM (Wed) GMT Jitter:18 18 18 9 4 8 8 8 3 0: Buff:11 WC:19 Avg:5
00000001487150048511 02/15/17 09:14:08 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487150049518 02/15/17 09:14:09 AM (Wed) GMT VOIP data from: [10.20.64.40]:2110
00000001487150049519 02/15/17 09:14:09 AM (Wed) GMT Jitter:0 0 0 0 0 1 0 1 1 1: Buff:19 WC:13 Avg:0
00000001487150049523 02/15/17 09:14:09 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487150049525 02/15/17 09:14:09 AM (Wed) GMT VOIP data from: [10.20.64.40]:2060
00000001487150049526 02/15/17 09:14:09 AM (Wed) GMT Jitter:5 6 6 5 6 10 7 9 8 9: Buff:46 WC:42 Avg:7
00000001487150049527 02/15/17 09:14:09 AM (Wed) GMT Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00000001487150056529 02/15/17 09:14:16 AM (Wed) GMT idle station 8018430 cid 0x436
[/highlight]

 

[kyle555]

Your bad call goes thru region 200 in a 192.168 subnet. The good calls don't. It's probably because your network region design is a mess.

What are all those IPs and why are they involved?

 

[montyzummer]

Indeed +1 ^ got to be NR related on region 200

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

 

[Biokevlar]

Thanks peeps but don't think the issue is NR 200
NR 200is for our call recording ports so are just listening in.as is NR 21. we use ACR v12 in conference mode.

 

[joe2938]

you asked and they told you, the issue is your region 200. A trace does not lie, compare your codecs from 200 to the others and see what is different.

 

[Biokevlar]

Thanks
My Codex are set as below.
but the good calls have same setup(mix) as the bad ones, now I really confused

Codex 3 is used by NR
1
11
20

Codex 5 is used in (ACR only)
200
21

between region(sites) the codex are all set to 4


Codex 3 is
g711a - ss n - frames 2 -pkt 20
g729
g792a

codex 5 is
g711MU - SS n- Frames 6 - pkt 60
g729a

codex 4 is
g729 - ss n -frame 2 - pkt 20
g729a
g729b
g729ab

do you see any issue with this

 

[kyle555]

what's the NR connectivity matrix look like?
How does 1 connect to 11,20,21,200?
How does 11 connect to 1,20,21,200?
Etc all the way down the line.

 

[montyzummer]

So an easy test turn off call recording , for that station and test , with the ACR you will be nailing the call to a GW / PN medpro , it could be faulty DSP,also so are there intervening regions etc? Again +1^ , lesson learnt for you as well , when askimg a question including as much information as possible like ACR`s are involved is pretty critical when we are trying to help.

So as Kyle suggests mythodically map out how all your regions are connected , you can also see that on a failed that g711A is used region 21 may well need that adding to codec set 5 , but this is all conjecture as if you are using interveneing regions ect its just a guessing game.

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

 

[SureshGanti]

Hi,

My 2 cents:

If this set-up was working earlier and only observed recently, then it's definitely not a configuration issue on Network regions.

Then you should look at the Media-gateways involved in the bad call and look for any DSP errors. Definitely worth doing a reset on those DSP's or if possible reset the media-gateway.

Thanks
Ganti